Dynamics 365 CE Architect Manager

Protiviti • Toronto, ON

4d • Hybrid

About The Position

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You
Protiviti is looking for a Technology Consulting Manager to join our growing Microsoft team.

What You Can Expect
As a Manager, you’ll partner with our clients to solve complex business problems and provide impactful advice and solutions. You’ll develop lasting relationships with client personnel and further these relationships through quality product delivery. You’ll foster a network within the business community and serve as an ambassador of Protiviti in the market. You will also be a mentor, trainer, and coach to Consultants and Senior Consultants as you facilitate the successful completion of project work plans.

Requirements

• 5+ years working in in professional services or related industry.
• Proficiency in Microsoft Office suite applications with specific emphasis on Word, Excel and PowerPoint.
• Secondary emphasis on Visio and Access.
• Demonstrated experience with Architecting scalable, enterprise-grade Dynamics 365 Customer Engagement solutions.
• Hands-on experience implementing Dynamics 365 CE modules including Sales and Customer Service.
• Leading full lifecycle delivery including requirements gathering, solution design, build, testing, deployment, and post-go-live support.
• Translating business requirements into scalable CRM solutions, including sales and customer service process design and optimization.
• Defining and enforcing solution architecture standards, governance frameworks, and best practices across CE implementations.
• Strong experience with CE customizations using entities, forms, views, business rules, workflows, and Power Automate.
• Designing and delivering integrations between Dynamics 365 CE and external systems using Microsoft Dataverse, APIs, Microsoft Azure Logic Apps, or middleware platforms.
• Proficiency leveraging Microsoft Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance CE capabilities.
• Ensuring security, compliance, and data governance across Dynamics 365 and integrated systems.
• Evaluating, summarizing, organizing, and interpreting data.
• Establishing and cultivating business relationships and a professional network, including with senior executives.
• Ability to translate and communicate issues, risk, or challenges to client personnel, including executives.
• Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring and coaching, oversight and review of work, coordination across teams, and understanding how to motivate.
• Bachelor’s degree in a relevant discipline (e.g., MIS, CIS, Information Technology, or related field).

Nice To Haves

• Professional Certification such as Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant, Microsoft Certified: Power Platform Functional Consultant Associate, Microsoft Certified: Azure Fundamentals or similar preferred.

Responsibilities

• Designing scalable, enterprise‑grade Dynamics 365 CE solutions that align business requirements with long‑term platform strategy.
• Building relationships with clients and providing exceptional experiences.
• Project management and team leadership.
• Promoting a positive team culture that fosters open communication among all engagement team members.
• Creating development opportunities for others, including participating in the creation and rollout of training, and ways for your team to improve our clients and communities.
• Participating in the preparation of client proposals and strategies to win new business.
• Working with a diverse portfolio of clients across multiple industries.
• Architecting scalable, enterprise-grade Dynamics 365 Customer Engagement solutions.
• Hands-on experience implementing Dynamics 365 CE modules including Sales and Customer Service.
• Leading full lifecycle delivery including requirements gathering, solution design, build, testing, deployment, and post-go-live support.
• Translating business requirements into scalable CRM solutions, including sales and customer service process design and optimization.
• Defining and enforcing solution architecture standards, governance frameworks, and best practices across CE implementations.
• Designing and delivering integrations between Dynamics 365 CE and external systems using Microsoft Dataverse, APIs, Microsoft Azure Logic Apps, or middleware platforms.
• Ensuring security, compliance, and data governance across Dynamics 365 and integrated systems.
• Evaluating, summarizing, organizing, and interpreting data.
• Establishing and cultivating business relationships and a professional network, including with senior executives.
• Translating and communicating issues, risk, or challenges to client personnel, including executives.
• Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring and coaching, oversight and review of work, coordination across teams, and understanding how to motivate.

Benefits

• Protiviti practices a hybrid model, which is a combination of working in person with a purpose and working remotely. This model creates meaningful experiences for our people and our clients while offering a flexible environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager