Dynamic D365 Engagement Manager
About The Position
We are seeking a dynamic and client-centric Engagement Manager to lead the successful delivery of Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) implementations. In this pivotal role, you will be responsible for owning the end-to-end customer relationship, managing scope, ensuring solution delivery excellence, and aligning business value with client priorities. You will serve as the trusted advisor and primary point of contact for key stakeholders, overseeing all aspects of project delivery and client satisfaction across ERP and CRM workstreams.
Requirements
- 10+ years of experience in ERP/CRM delivery, including 5+ years leading D365 F&O and/or CE programs
- Demonstrated success managing enterprise-scale Dynamics 365 implementations ($ 1 M+)
- Strong understanding of financials, supply chain, sales, service, and/or customer experience domains
- Exceptional client-facing and executive communication skills
- Deep knowledge of the Microsoft Dynamics 365 platform, Power Platform, and related ISVs
- Program Management with multiple lane / department delivery
- Experience in a consulting environment or a similar fast-paced industry
- An analytical mind and creative problem-solving ability
- Exceptional communication skills
- Knowledge of change and problem management, and the ability to anticipate risks
- Ability to build relationships and foster trust with stakeholders, project teams and project leaders
- Strong team-oriented mindset with the proven ability to lead on complex IT projects
Nice To Haves
- PMP Certification
- Certified Scrum Master
- SAFe Certification
Responsibilities
- Developing detailed work plans, schedules, project estimates, resource plans, and status reports, conducting risk analysis and monitoring the progress of plans against project milestones and budgets
- Connect and guide the project team to minimize turn and down time
- Analyzing and documenting requirements by liaising with a range of users in the organization
- Leverage expertise to support the go love dates identified for the project
- Support a team of the Dynamics team, Business Units, and vendors to deliver agreed upon objectives and measurements, on time and within budget
- Work directly with the project teams to hit integration goals between the Dynamics modules and automate data processing
- Manages the integration of vendor tasks and tracks and reviews vendor deliverables
- Recommending operational strategies and plans that could directly impact results
- Requires communication with executive leadership on matters of strategic importance
- Guide projects from conception to final implementation and measure the results in a data driven manner
Benefits
- Comprehensive benefits plan
- Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work – Be part of exciting projects while accessing all the latest technologies
- Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
