Duty Manager Passenger Services - Bilingual: English and Hindu

Swissport International AG•New York, NY

29d•$66,300

About The Position

To efficiently and profitably manage and direct passenger service activities by providing a safe, quality product covering a range of ground handling services to its customers.

Requirements

High school diploma or equivalent required. Degree preferred.
3 years of airport management experience.
Excellent verbal and written communication skills.
Excellent knowledge of passenger service operations.
Strong organizational and multi-tasking skills.
Leadership ability.
Customer focus and quality awareness.
Ability to deal with conflict.
Valid Driver’s License.
Must be bilingual: English and Hindu

Responsibilities

Works closely with GHA and all airport departments to ensure on-time flight closure and passenger boarding in achieving the on-time Performance targets and handling emergency situations.
Provide support to staff in case of Flight Disruptions, Misconnections ect. And ensuring passengers are provided with full support during any disruption.
Well conversant with the details of the arrivals/departures and other commitments to be met, like travel of VIP/CIP, and assign staff for the purpose.
Effective management of available resources including manpower. Allocation of duties to staff, briefs them about their functions and latest instructions on handling procedures, and deploy them in time.
Render all possible assistance to other departments in disposing of commercial-related complaints and in ensuring on-time performance.
Preventive measures to ensure there is no revenue leakage/theft of pilferage occur at Airport level
Contingency Handling Preparedness
Take prompt actions on all the incidents, carry out on-the-spot enquiries into the case of theft/pilferage, intervene in cases of violation of handling.
Accountable for daily operations.
Maintain and improve customer and company safety and quality standards.
Maintain good relations with customers and airport authorities
Manage and control all staff assignments.
Hold daily briefings with passenger service team.
Provide support to front line management.
Manages payroll & daily budgets.
Ensure workforce adherence to company policies and procedures.
Other duties as assigned.