Dutch Financial Technology | 2K Welcome Bonus Remote

Atlean World

45d•Remote

About The Position

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. We are offering a great work experience in Lisbon, Portugal for a role as a Dutch Insurance Specialist. This role is great for your professional and personal development, allowing you to live in Lisbon, Portugal and embrace multicultural experiences, represent a global brand, and offers a fast-track career development opportunity.

Requirements

Native or fluent Dutch (C1/C2).
English level B2 or higher.
Excellent communication and customer service skills.
Positive attitude and problem-solving mindset.
Ability to work in a fast-paced international environment.
Resident of a country within the European Union.

Responsibilities

Handle inbound and outbound calls for customer support and collection efforts, using voice and written channels for the company's customers.
Payment negotiation
Assisting with funding of account
Research and resolve collections-related inquiries via phone.
Education of history of account and product
Explaining the company's protections policy (only for products with protections)
Advising customer how to manage funding transactions
Supporting and tagging vulnerable customers
Insolvency support
Securing a commitment / promise to pay from the customer as a subsequent date
Taking action on an account
Arranging a call-back at a later time or date, when more convenient for the customer
Forwarding/transferring customer to an alternate team, such as Customer Service
Updating the company' systems with basic notes regarding call outcome, for reference or for use by other teams