Durable Medical Equipment Technician
About The Position
The Durable Medical Equipment Technician will fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes. This role involves applying and removing casts and splints as directed by providers, maintaining cast room readiness, and ensuring adequate inventory of supplies. The technician will leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities. Additionally, they will document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations. The position also supports inventory management and audit activities in collaboration with the DME Coordinator, and promptly reports equipment issues or shortages to leadership. Building and maintaining collaborative relationships with patients, providers, clinical staff, vendors, and suppliers is crucial for seamless and high-quality care delivery. The role requires timely and accurate documentation in alignment with clinical, operational, and regulatory standards. Additional duties may be assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs. The technician must demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served, understanding the principles of growth and development over the life span and possessing the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs.
Requirements
- High school diploma or GED equivalent.
- Knowledge of orthopedic bracing, DME billing, and safety standards.
- Proficiency in fitting devices.
- Proficiency in using Epic and third-party software.
- Strong communication skills.
- Ability to follow standardized practices.
- Ability to maintain accurate documentation.
- Physical capability to perform hands-on tasks.
- Ability to travel between locations.
- Ability to collaborate with clinical teams, providers, and vendors.
Nice To Haves
- Previous medical experience in cast and splint application and removal.
Responsibilities
- Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
- Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
- Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
- Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
- Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
- Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
- Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
- Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.
- Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
- Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the departmental policies and procedures.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
