Durable Medical Equipment Specialist

Sanford Health•Sioux Falls, SD

3d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This is a small, wonderful team working closely with a variety of medical professionals to provide excellent compassionate care. Applicant must be able to work Monday - Friday; 8:00am - 5:00pm. Must have a broad understanding of the DME industry, including the intake process, product selection, dispensing and setup, documentation, and performance management.

Requirements

High school diploma or equivalent.
Strong knowledge of computer functions and basic Microsoft Office applications.
Detail oriented, excellent documentation skills, and the ability to follow through to the end.
Basic knowledge of the medical field.
When applicable, the employee must have a current valid driver’s license, and must meet all medical guidelines for Sanford Health Category III drivers.

Nice To Haves

Prior experience in home medical equipment preferred.
Knowledge and understanding of CPAP, BIPAP and oxygen therapy.

Responsibilities

Provide first-line communication with a variety of patients, referral sources, and clinicians to facilitate ordering and delivery of durable medical equipment (DME) products, supplies and services related to respiratory related equipment; including CPAP, BiPAP and oxygen therapy.
Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue.
Receive inquiries and orders in person, by telephone, fax, and email.
Gather all necessary documentation.
Communicate with patients, caregivers, and providers regarding the coverage, use, and benefits of DME products related to CPAP, BiPAP and oxygen therapy.
Input new patient demographics and ordering information into the computer system, creating and assuring accuracy of sale orders and delivery tickets.
Educate patients CPAP, BiPAP, oxygen therapy and supplies associated with devices.
Assist patients with product selection, recommending medically appropriate, cost-effective DME to meet the patient's needs.
Provide fitting and patient education on application, use, care and cleaning of equipment. This patient education will happen in a variety of patient settings including store, facility, or patient home.
Furnish patients with resources, including but not limited to, Customer Handbook, contact numbers, product manuals, reorder information, and educational materials.
Process paperwork –confirm accuracy of delivery tickets and complete the sale orders.
Resolve customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action.
Anticipate patient needs and respond quickly to patient requests.
Maintain a working knowledge base regarding billing, documentation, and reimbursement guidelines/issues, including but not limited to Medicare, Medicaid, other third party, and contracted payers.
Assist in maintaining a clean, stocked, and sanitized store.
Complete tasks with minimum supervision, exercising independent judgment.
May be required to work after store hours in an on-call capacity.
Perform other duties as assigned by management.