Durable Medical Equipment Specialist

Loretto Management Corporation•Syracuse, NY

6d•Onsite

About The Position

The Durable Medical Equipment (DME) Specialist assists the DME Manager in the daily operations of the DME department. This role involves following daily DME schedules for the delivery of supplies, preventative maintenance, cleaning, and repair of DME to meet the personal and medical care needs of participants. The specialist also assists with DME inventory and promotes optimum health and independence for frail elderly adults by contributing to a comprehensive plan of care. Judgment is exercised based on company policy and procedures, and participation in Loretto's customer service program is expected.

Requirements

High school diploma or GED required.
One year of experience with DME and/or central supply or equivalent preferred.
Current and valid New York State driver’s license.
Access to reliable transportation.
Excellent communication, organizational, interpersonal and computer skills.
Ability to lift, bend, reach, push, pull and move a minimum of 50 lbs.
Ability to assist in moving participant as needed.
Ability to work in possible undesirable conditions at Day Center and/or participant’s homes, i.e. exposure to odor, fumes, infections, dust, dirt, etc.
Proficient in MS Office programs and able to learn new software rapidly.
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Responsibilities

Follows the daily DME schedule as outlined by the DME Manager.
Responsible for delivery and setup of all DME to participants’ homes as approved by the PACE multidisciplinary team.
Responsible for keeping the centralized DME warehouse area, Sally Coyne DME location and DME vans clean and organized.
Responsible for labeling all durable medical equipment and inventorying all new DME as needed.
Cleans, repairs and performs preventative maintenance of all DME per PACE policy and guidelines, including donated items.
Assists DME Manager with purchasing as needed.
Completes documentation of DME deliveries, repairs and preventative maintenance per DME guidelines.
Ensures that documentation of delivery is completed and that participants and/or their surrogates understand and have signed the appropriate form to acknowledge understanding that the equipment is the property of PACE and is provided for their use as long as the multidisciplinary team deems it is medically necessary.
Responsible for retrieving DME from a participant following discharge from the program or if the team deems the equipment is no longer necessary.
Responsible for explaining PACE CNY’s grievance and appeals process to participants.
Repairs any broken DME, order parts if needed or coordinate repairs with outside vendors if deemed necessary.
Coordinates supplemental oxygen deliveries to participant’s home to ensure adequate supply of supplemental oxygen to meet the needs of the participant per MD order.
Documents and completes regular preventative maintenance checks on oxygen concentrators, whether in participant’s home or at PACE site as per policy.
Assists DME Manager with the necessary repair of oxygen concentrators, regulators, or conservers with a licensed/trained medical supply company.
Assists with all DME responsibilities in the absence of DME Manager including scheduling and inventory.
Demonstrates adherence to all compliance policies and procedures.
Is responsible for promoting and fostering compliance in the workplace.
Ensures the highest quality of care by performing responsibilities according to the highest professional standards.
Demonstrates knowledge of PACE/D&TC Emergency Preparedness Plan and can verbalize their role during an event.
Promotes and role-models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors.
Treats people with dignity, professionalism and kindness.
Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
Demonstrates excellent work attendance, reliability and work ethics.
Attends and actively participates in required meetings and training sessions.
Complies with established policies, procedures, and codes of conduct at all times.
Adheres to all health and safety requirements, regulations, policies and procedures.
Practices and teaches safety awareness.
Identifies and reports or corrects any possible safety or environmental issues.
Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
Performs a variety of related duties as assigned.