Durable Medical Equipment Coordinator - Hospice of Cincinnati

TriHealth • Blue Ash, OH

10h • Onsite

About The Position

Step into a meaningful role within our Hospice Care Team as a DME Coordinator dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

Requirements

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 years experience Customer Service (Required)
• 1 - 2 years experience Clerical (Required)
• Computer aptitude
• EPIC
• Knowledge of durable medical equipment
• Basic knowledge of Durable Medical Equipment

Responsibilities

• In collaboration with the hospice interdisciplinary teams, obtains durable medical equipment in a timely and cost-effective manner, under the close supervision of the manager and/or assistant nurse manager.
• Gathers information to successfully begin, support and/or complete DME ordering process, using established workflows & algorithms.
• Accurately enters all appropriate information into portal & EMR in a timely manner.
• Responds to calls promptly & courteously, taking appropriate action to resolve situations for positive outcomes.
• Requests pick up of durable medical equipment after the patient discharge.
• Facilitate recovery of lost DME.
• Proactively problem solves, anticipates needs, and initiates solutions for both internal & external customers that support the successful completion of orders.
• Works collaboratively with the interdisciplinary team & actively participates in team functions & meetings.
• Adjusts to changes in workload & schedules based on changing departmental & organizational priorities.
• Participates in internal & external education, training, in-services & other activities to promote personal & professional growth.
• Adheres to established DME algorithms/workflows; identifies and works collaboratively with hospice team regarding changes/adjustments in workflows.
• Excellence in interactions/communications with internal and external customers.
• Requests/coordinates pickup of DME after patient discharge.
• Responsible for oversight and facilitation process for recovery of lost DME.
• Works collaboratively with the hospice team to process DME requests.
• Accurately enters all appropriate information into electronic medical record and DME portals in a timely manner.

Benefits

• competitive shift differentials
• opportunities for professional growth
• medical
• dental
• vision
• paid time off
• retirement savings plans
• tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED