Durable Medical Equipment Coordinator - Hospice of Cincinnati

TriHealth•Cincinnati, OH

4d•Onsite

About The Position

Step into a meaningful role within our Hospice Care Team as a DME Coordinator dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care. This is a clerical position.

Requirements

High School Diploma or GED Degree or GED (Required)
1 - 2 years experience Customer Service (Required)
1 - 2 years experience Clerical (Required)
Computer aptitude
EPIC
Knowledge of durable medical equipment
Basic knowledge of Durable Medical Equipment

Responsibilities

In collaboration with the hospice interdisciplinary teams, obtains durable medical equipment in a timely and cost-effective manner, under the close supervision of the manager and/or assistant nurse manager.
Gathers information to successfully begin, support and/or complete DME ordering process, using established workflows & algorithms.
Accurately enters all appropriate information into portal & EMR in a timely manner.
Responds to calls promptly & courteously, taking appropriate action to resolve situations for positive outcomes.
Requests pick up of durable medical equipment after the patient discharge.
Facilitate recovery of lost DME.
Proactively problem solves, anticipates needs, and initiates solutions for both internal & external customers that support the successful completion of orders.
Works collaboratively with the interdisciplinary team & actively participates in team functions & meetings.
Adjusts to changes in workload & schedules based on changing departmental & organizational priorities.
Participates in internal & external education, training, in-services & other activities to promote personal & professional growth.
Adheres to established DME algorithms/workflows; identifies and works collaboratively with hospice team regarding changes/adjustments in workflows.
Excellence in interactions/communications with internal and external customers.
Proactively problem solves, anticipates needs, initiates solutions that support successful completion of DME orders.
Requests/coordinates pickup of DME after patient discharge.
Responsible for oversight and facilitation process for recovery of lost DME.
Works collaboratively with the hospice team to process DME requests.
Accurately enters all appropriate information into electronic medical record and DME portals in a timely manner.