Dual-Site Apartment Service Manager

Windsor Communities • Melrose, MA

5d • Onsite

About The Position

Windsor Communities is seeking a Dual-Site Service Manager to oversee maintenance operations at two apartment communities: Windsor Radio Factory and Jack Flats by Windsor in Melrose, MA. Windsor Radio Factory is a garden-style apartment community with 141 units, and Jack Flats by Windsor has 212 units. This role involves general maintenance, work order completion, unit turnover, emergency on-call repairs, preventive maintenance, safety compliance, inventory management, record keeping, and customer service. The ideal candidate will have strong leadership skills, experience in budget monitoring and contract management, and the ability to manage employees and vendors. Windsor Communities is recognized for its commitment to customer service, holding the 2025 Kingsley Excellence Award for Overall Customer Service for the fifth consecutive year.

Requirements

• High school diploma or GED.
• Minimum of 5 years of experience in apartment maintenance or a related field.
• Minimum of 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling and overseeing vendors, contractors and suppliers.
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

Nice To Haves

• Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

• Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Maintain property curb appeal and all pool/spa/fountains.
• Complete work orders efficiently and ensure they are closed out within 24 hours.
• Assign work orders as necessary to team members.
• Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
• Work with vendors/contractors to manage the make ready process.
• Respond to emergency maintenance requests and after-hours calls in an on-call rotation.
• Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Ensure compliance with all safety regulations and policies.
• Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Manage and track inventory of maintenance supplies and equipment.
• Order supplies, create purchase orders and process invoices.
• Maintain accurate records of maintenance activities, repairs and daily mechanical rounds.
• Utilize computer, smart phone, and tablet.
• Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
• Support the company’s values and culture.
• Interact professionally with contractors, vendors, and suppliers.
• Work closely with the property management team to identify and resolve maintenance issues.
• Provide strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.

Benefits

• 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment.
• 10% annual bonus potential.
• 1 hour of paid sick and safe time for every 30 hours worked.
• 10 days of paid vacation time accrued bi-weekly.
• 6 weeks of paid parental leave after completing 1-year of employment.
• 10 paid holidays annually.
• Up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month.
• Annual shoe/accessory allowance.
• Tuition assistance.
• Training, mentoring, growth, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED