Dual Rate Table Games Supervisor/Dealer

Boyd Gaming•Upper Merion Township, PA

83d•Onsite

About The Position

The Dealer will perform dealing services at assigned gaming table in accordance with established policies and procedures. This role involves delivering internal and external guest service in Boyd Style, exhibiting a friendly and approachable demeanor, and being polite and courteous. The Dealer will assist guests and team members, be responsive to their needs, and uphold company policies and procedures. This is a uniformed position requiring adherence to appearance standards. The Dealer must maintain strict confidentiality of proprietary information and be familiar with the safe handling of cleaning products and equipment. They will respond to guest requests, provide prompt and courteous service, and maintain continuous security of their assigned game. The Dealer will exchange currency for gaming cheques and assist guests in playing while ensuring adherence to rules and policies. Guidance and training are ongoing under the direction of casino supervisors, with decision-making limited to the policies and procedures of the assigned game.

Requirements

Ability to deal a combination of Blackjack, Carnival Games, and other specialty games such as Roulette and Craps.
Satisfactory completion of Dealer training classes.
2 or more years of previous dealing experience.
Must be able to perform basic mathematical functions.
Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdiction.
Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
Excellent verbal communication required with sound knowledge of assigned game(s).
Must be able to work flexible hours including evenings, weekends, and holidays.
Must successfully pass background check.
Must successfully pass an alcohol and drug screening.
Must be 21 years of age.

Nice To Haves

Guidance and/or training following the initial training sessions are an on-going process under the direction of all casino supervisors.
Decision-making is limited to the policies and procedures of assigned game.

Responsibilities

Perform dealing services at assigned gaming table in accordance with established policies and procedures.
Deliver internal and external guest service in Boyd Style.
Exhibit a friendly and approachable demeanor.
Be polite and courteous when speaking with guests and team members.
Look for and act upon opportunities to assist guests and team members.
Be sincere and genuine during all interactions.
Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
Maintain compliance with uniformed appearance standards while on duty.
Maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.
Be familiar with the safe handling of cleaning products, equipment, and supplies.
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
Provide prompt, courteous and accurate service.
Maintain continuous security of assigned game at all times.
Exchange guest’s currency for gaming cheques.
Assist the guests in playing and ensure adherence to established rules, policies and procedures.
Share or divide attention among several ongoing activities, projects or assignments.
Work effectively with independence and as part of a team.
Follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies.
Maintain a high level of confidentiality and professionalism.
Maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
Work collaboratively and communicate effectively with team members at all levels of the organizations.
Use diplomacy and tact to build constructive and effective relationships including during high-tension situations.
Obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
Be highly organized and detail oriented.
Use time efficiently and effectively to manage priorities.
Deal with simple and complex concepts effectively.
Identify circumstances or incidents that require the notification and/or approval of others.