Dual Rate Pit/Shift Manager - Table Games - FT

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

About The Position

Our Commitment to Service: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Requirements

Seven (7) years table games experience with a minimum of five (5) years at floor supervisor level or above required.
Must be knowledgeable of all casino games and rules.
Required exposure to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a high pressure and fast paced environment.
Must b able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete stand rd Seminole Tribe of Florida forms and reports are required.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Performs functions of a Pit Manager on an assigned shift.
Responsible for the overall management and smooth operation of up to 32 table games separated into a maximum of three casino pits.
Ensures compliance with Seminole Gaming's Compliance and Regulations.
Responsible for the distribution and administration of performance appraisals, commendations, constructive letters and progressive discipline to all reporting levels of table games department employees.
Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as, the integrity of the casino operation.
Offers the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
Attains maximum product revenue by means of communicating to Shift Manager in reference to proper product mixture, positioning, pricing, as well as the evaluation of new product.
Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
Responsible for handling all casino guests' needs, complaints and disputes related to table games and hotel areas in a timely and professional manner.
Responsible for visually inspecting all casino equipment.
Ensures the protection of customer's rewards and credit lines.
Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.
Complies with all regulatory requirements.
Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.