Table Games Pit Manager - FT

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

3d•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Responsibilities include, but are not limited to the following: Performs functions of a Pit Manager on an assigned shift. Responsible for the overall management and smooth operation of up to 32 table games separated into a maximum of three casino pits. Ensures compliance with Seminole Gaming's Compliance and Regulations. Responsible for the distribution and administration of performance appraisals, commendations, constructive letters and progressive discipline to all reporting levels of table games department employees. Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as, the integrity of the casino operation. Offers the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play. Attains maximum product revenue by means of communicating to Shift Manager in reference to proper product mixture, positioning, pricing, as well as the evaluation of new product. Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point. Responsible for handling all casino guests' needs, complaints and disputes related to table games and hotel areas in a timely and professional manner. Responsible for visually inspecting all casino equipment. Ensures the protection of customer's rewards and credit lines. Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines. Complies with all regulatory requirements. Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Seven (7) years table games experience with a minimum of five (5) years at floor supervisor level or above required. Must be knowledgeable of all casino games and rules. Required exposure to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a high pressure and fast paced environment. Must b able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete stand rd Seminole Tribe of Florida forms and reports are required. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

Seven (7) years table games experience with a minimum of five (5) years at floor supervisor level or above required.
Must be knowledgeable of all casino games and rules.
Required exposure to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a high pressure and fast paced environment.
Must b able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete stand rd Seminole Tribe of Florida forms and reports are required.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Performs functions of a Pit Manager on an assigned shift.
Responsible for the overall management and smooth operation of up to 32 table games separated into a maximum of three casino pits.
Ensures compliance with Seminole Gaming's Compliance and Regulations.
Responsible for the distribution and administration of performance appraisals, commendations, constructive letters and progressive discipline to all reporting levels of table games department employees.
Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as, the integrity of the casino operation.
Offers the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
Attains maximum product revenue by means of communicating to Shift Manager in reference to proper product mixture, positioning, pricing, as well as the evaluation of new product.
Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
Responsible for handling all casino guests' needs, complaints and disputes related to table games and hotel areas in a timely and professional manner.
Responsible for visually inspecting all casino equipment.
Ensures the protection of customer's rewards and credit lines.
Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.
Complies with all regulatory requirements.
Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.