Table Games Dual Rate Floor/Pit - FT
About The Position
This position performs functions of either a Pit Manager or Floor Supervisor on an assigned shift. They are responsible for the overall management and smooth operation of up to 22 table games separated into a maximum of three casino pits. This Team Member ensures compliance with Seminole Gaming’s Compliance and Regulations and is responsible for the distribution and administration of performance appraisals, commendations, constructive letters and progressive discipline to all reporting levels of table games department employees. This Team Member reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as, the integrity of the casino operation.
Requirements
- Five years table games experience with a minimum of three years at Floor Supervisor level or above.
- Must be knowledgeable of all casino table games and rules and Seminole Gaming’s Compliance and Regulations.
- Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
Responsibilities
- Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
- Attaining maximum product revenue by means of communicating to Shift Manager in reference to proper product mixture, positioning, pricing, as well as, the evaluation of new product.
- Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
- Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
- Maintaining employee performance levels by way of positive means or progressive discipline.
- Responsible for handling all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
- Responsible for distribution of cards, dice & tiles to gaming pits.
- Responsible for visually inspecting all casino equipment.
- Responsible for the distribution of all company and departmental communication.
- Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
- Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolve customer related problems in a fast paced environment.
- Ensures the protection of customer’s rewards and credit lines.
- Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
- Complies with all regulatory requirements.
- Maintains confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- Creates and ensures a fun-filled, entertaining and exciting environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
