Dual Rate Table Games Supervisor/Dealer

Valley Forge Casino Resort • King of Prussia, PA

2d

About The Position

The Dealer will perform dealing services at assigned gaming table in accordance with established policies and procedures. (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) The Dealer will deliver internal and external guest service in Boyd Style. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions. Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty The Dealer must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos Be familiar with the safe handling of cleaning products, equipment, and supplies Respond to reasonable guest requests or place guest in contact with appropriate person for assistance The Dealer will provide prompt, courteous and accurate service Maintain continuous security of assigned game at all times Exchange guest’s currency for gaming cheques The Dealer will assist the guests in playing and ensure adherence to established rules, policies and procedures Guidance and/or training following the initial training sessions are an on-going process under the direction of all casino supervisors Decision-making is limited to the policies and procedures of assigned game Ability to share or divide attention among several ongoing activities, projects or assignments. Strong guest service skills. Ability to work effectively with independence and as part of a team. Ability to follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies. Ability to sustain a high level of confidentiality and professionalism. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. Ability to work collaboratively and communicate effectively with team members at all levels of the organizations. Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations. Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. Highly organized and detail oriented. Uses time efficiently and effectively to manage priorities. Deals with simple and complex concepts effectively. Shares or divides attention among several ongoing activities, projects or assignments. Ability to identify circumstances or incidents that require the notification and/or approval of others.

Requirements

• Ability to deal a combination of Blackjack, Carnival Games, and other specialty games such as Roulette and Craps
• Satisfactory completion of Dealer training classes and 2 or more years of previous dealing experience.
• Must be able to perform basic mathematical functions.
• Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdiction.
• Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
• Excellent verbal communication required with sound knowledge of assigned game(s).
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be 21 years of age

Responsibilities

• Perform dealing services at assigned gaming table in accordance with established policies and procedures.
• Deliver internal and external guest service in Boyd Style.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Maintain the strictest confidence of any and all confidential and proprietary information.
• Be familiar with the safe handling of cleaning products, equipment, and supplies
• Provide prompt, courteous and accurate service
• Maintain continuous security of assigned game at all times
• Exchange guest’s currency for gaming cheques
• Assist the guests in playing and ensure adherence to established rules, policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed