Dual Rate Food & Beverage Cashier, Starbucks (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

6d•Onsite

About The Position

The Dual Rate Food & Beverage Cashier is a hybrid position that works as a Food & Beverage Cashier on some days and as a Food Service Supervisor on others. Team Members’ responsibilities vary based on that outlet’s operational needs. In the cashier capacity, the position provides warm, attentive guest service, processes payments accurately, assists with seating and guest inquiries, and helps maintain a clean and organized environment. In the supervisory capacity, the role supports daily food‑service operations by guiding team members, ensuring product and service standards are met, assisting with scheduling and reporting, and leading shift‑level communication and service recovery efforts. When assigned to the Employee Dining Room (EDR), the Dual Rate Food & Beverage Cashier may perform additional back‑of‑house and food‑service duties. These responsibilities include assisting behind the serving line as needed, supporting food preparation, and ensuring proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers. The role helps maintain efficient EDR operations while upholding all food‑safety and quality standards. When assigned to Room Service, the Dual Rate Food & Beverage Cashier is responsible for managing the cash register bankroll, processing all payments and room charges, and maintaining accurate logs and charge records. The role requires strong menu knowledge, accurate order‑taking, and timely processing of guest requests, including VIP comp orders. Additional duties include verifying guest information, dispatching and tracking deliveries, coordinating tray pick‑ups, and assisting with routine inspections and inventories of room service equipment and supplies. The position supports smooth in‑room dining operations while ensuring prompt, professional guest service.

Requirements

Must be 21 years of age or older.
High School diploma or GED required.
RASP certification is required.
Strong guest service, communication, decision‑making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail‑oriented with a strong work ethic and desire for continued growth.
Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 25 pounds, and respond to visual and auditory cues.
Effective in fast‑paced, high‑pressure environments; able to communicate clearly in English and follow instructions accurately.
Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

Nice To Haves

One year of food service experience is preferred.

Responsibilities

Model the organization’s mission, values, ethics, and service culture in all daily interactions.
Support departmental goals by following and helping implement established plans, procedures, and improvements.
Identify operational challenges or inefficiencies and communicate or recommend solutions to enhance service and efficiency.
Perform daily operational tasks accurately, efficiently, and in alignment with established standards and procedures.
Assist with coordinating workflow, task assignments, and coverage to support business needs and maintain service levels.
Monitor assigned areas for compliance with policies, safety guidelines, and regulatory requirements, escalating concerns appropriately.
Use resources responsibly by minimizing waste and following inventory, documentation, and cost‑effective practices.
Observe and communicate performance trends, issues, or improvement opportunities to leadership.
Support process improvements by adopting new procedures and providing feedback to enhance consistency and outcomes.
Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
Assist guests, clients, or internal partners promptly, resolving concerns when possible and escalating when needed.
Help maintain a clean, organized, and welcoming environment that enhances the overall experience.
Contribute to a positive, respectful, and collaborative work environment through teamwork, communication, and professionalism.
Provide on‑the‑floor guidance and support to team members when functioning in a supervisory capacity, without direct reporting responsibilities.
Assist with training, onboarding, and skill development activities to support team readiness and operational consistency.
Provides warm, attentive guest service, processes payments accurately, assists with seating and guest inquiries, and helps maintain a clean and organized environment.
Supports daily food‑service operations by guiding team members, ensuring product and service standards are met, assisting with scheduling and reporting, and leading shift‑level communication and service recovery efforts.
Assisting behind the serving line as needed, supporting food preparation, and ensuring proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers.
Managing the cash register bankroll, processing all payments and room charges, and maintaining accurate logs and charge records.
Accurate order‑taking, and timely processing of guest requests, including VIP comp orders.
Verifying guest information, dispatching and tracking deliveries, coordinating tray pick‑ups, and assisting with routine inspections and inventories of room service equipment and supplies.