Dual Rate Food & Beverage Cashier (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

5d•Onsite

About The Position

Harrah’s Cherokee Casino Resort is seeking a Dual Rate Food & Beverage Cashier. This role involves greeting guests warmly, providing excellent service, processing payments, and assisting team members to ensure overall guest satisfaction. The position is full-time with varied shifts and is classified as non-exempt.

Requirements

A high school diploma or GED is required.
RASP certification is required (can be completed within 30 days of hire).
Able to attend to multiple priorities simultaneously.
Legible handwriting.
Ability to add, subtract, multiply, or divide quickly and correctly.
Ability to talk to others to convey information effectively.
Willing to learn and be adaptable with attention to detail/observant.
Documented teamwork behaviors and attitudes.
Neat, professional appearance with excellent personal hygiene.

Nice To Haves

Six months of food service experience is preferred.

Responsibilities

Greet guests and seat them in the restaurant according to the rotation schedule.
Operate a cash register and properly settle checks.
Tabulate bills using calculators, cash registers, or optical price scanners.
Receive payment by cash, credit cards, comps, or automatic debits.
Issue receipts, refunds, credits, or change due to guests.
Record tips from credit cards, automatic debits, and comp guests.
Keep the work area neat and clean.
Assist guests by providing information and resolving their complaints.
Balance the register at the end of the shift.
Build relationships with guests and demonstrate superior guest service skills.
Maintain an upbeat and positive attitude, creating an atmosphere of luck and positive energy.
Maintain clean and orderly checkout areas and complete other general cleaning duties.
Assist in clearing, cleaning, and resetting tables.
Provide a warm farewell and thank the guest for visiting.
Be a participative member of the team by volunteering and being involved with projects, committees, and task forces, providing input and suggestions.
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner.
Endorse the business objectives, ethics, and values of Caesars Entertainment.
For EDR Cashier: Able to work behind the serving line as a cook, as needed, controlling food production including proper cooking methods, time, temperature, sanitation, and handling/storage of prepared food and leftovers.
For Room Service Cashier: Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms.
Maintain knowledge of current menu items and pricing, preparation, and accompaniments.
Take guests' food and beverage orders in a timely, cordial, and professional manner, noting special requests, obtaining approvals, and processing orders using the computer system.
Assure timely delivery of comp requests from VIP Services and other casino departments.
Keep accurate log entries for all call-down orders, special requests, and hotel guest charge records.
Verify guest room numbers and estimated time of arrival for delivery of amenities.
Dispatch and track service person availability for orders and assign deliveries, as well as tray pick-up.
Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service.
Assist in routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc.