Dual Rate Dealer /Supervisor FT

Bally's Chicago • Atlantic City, NJ

3d • $7 - $35 • Onsite

About The Position

This position involves conducting assigned games according to procedure, controlling the pace of the game, and ensuring customer satisfaction. When acting as a Supervisor, the role includes ensuring proper procedure is used by dealers, verifying transactions, maintaining awareness of game activity, settling disputes, and motivating dealers to provide superior customer service. The role requires a positive attitude, excellent customer service skills, and the ability to create a positive and energetic atmosphere for guests.

Requirements

• Must be able to stand for extended periods of time.
• Bending mobility required.
• Must be able to speak fluently and understand English.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Follows Bally’s established service standards
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Provides a warm farewell and thanks guests for visiting.
• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.

Responsibilities

• Conducts assigned game according to procedure.
• Cooperates with other Dealers when assigned to the same game (Craps).
• Controls pace of the game.
• Informs the Supervisor Casino Games of any request or unusual play.
• Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
• Must be able to stand for extended periods of time.
• Bending mobility required.
• Must be able to speak fluently and understand English.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Follows Bally’s established service standards
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Provides a warm farewell and thanks guests for visiting.
• Ensures proper procedure is used by all dealers under supervision (when acting as Supervisor).
• Verifies all gaming table transactions in supervised area (when acting as Supervisor).
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate (when acting as Supervisor).
• Verifies issuance of credit after completion of all authorization procedures (when acting as Supervisor).
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace (when acting as Supervisor).
• Directly responsible for customer service objectives (when acting as Supervisor).
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees (when acting as Supervisor).
• Conveys positive energy and enthusiasm focusing on the guest interaction (when acting as Supervisor).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED