Dual Rate Dealer /Supervisor FT
About The Position
This role involves conducting assigned games according to procedure, cooperating with other dealers, controlling game pace, and informing the Supervisor Casino Games of any requests or unusual play. The position also requires issuing gaming chips after credit authorization and consistently demonstrating superior customer service skills. When acting as a Supervisor, the individual will ensure proper procedure is used by dealers, verify gaming table transactions, maintain awareness of activities, settle disputes, and motivate dealers to provide superior customer service. The work environment is diverse, fast-paced, deadline-driven, and requires multi-project coordination, prioritizing, and flexibility.
Requirements
- Must be able to stand for extended periods of time.
- Bending mobility required.
- Must be able to speak fluently and understand English.
Responsibilities
- Conducts assigned game according to procedure.
- Cooperates with other Dealers when assigned to the same game (Craps).
- Controls pace of the game.
- Informs the Supervisor Casino Games of any request or unusual play.
- Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
- Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guest’s wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Follows Bally’s established service standards.
- Checks for satisfaction and effectively resolves service breakdowns when they exist.
- Provides a warm farewell and thanks guests for visiting.
- Ensures proper procedure is used by all dealers under supervision (when Acting as a Supervisor).
- Verifies all gaming table transactions in supervised area (when Acting as a Supervisor).
- Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate (when Acting as a Supervisor).
- Verifies issuance of credit after completion of all authorization procedures (when Acting as a Supervisor).
- Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace (when Acting as a Supervisor).
- Directly responsible for customer service objectives (when Acting as a Supervisor).
- Consistently demonstrates superior customer service skills and acts as a positive role model for all employees (when Acting as a Supervisor).
- Conveys positive energy and enthusiasm focusing on the guest interaction (when Acting as a Supervisor).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
