Dual Rate Dealer/Floor Supervisor

Hard Rock Hotel & Casino Ottawa•Northern Meadows, IN

7d•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: POSITION SUMMARY: Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Fully responsible for the smooth, efficient operation of the table games for a particular table or area. Responsible for the supervision, operation and conduct of gaming at all table games. Checks equipment daily for problems and flaws that would jeopardize the integrity of the operation of gaming. Directly supervises dealers in assigned areas in accordance with the Company’s policies and procedures. Responsible for training, disciplining, and evaluating Casino Dealers. Must accurately rate guest table play. Keep accurate track of money flow from Table Games and do related accounting work for all assigned tables. Insures adherence to all IGC gaming regulations and statues. NON-ESSENTIAL FUNCTIONS: Attend seminars when needed. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) High School diploma or equivalent required. Must have one (1) year of dealer experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission. Must successfully pass background check. Must successfully pass drug screening. Must be at least twenty-one (21) years of age. Must be willing to work swing shift. Must be able to work holidays and weekends, as well as flexible shifts. KNOWLEDGE OF: Must be knowledgeable in two major games and three minor games. ABILITY TO: Must have the ability to withstand noisy and smoke-filled environments. Must be able to walk 50% of shift and stand 50% of shift. The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

High School diploma or equivalent required.
Must have one (1) year of dealer experience.
Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must be willing to work swing shift.
Must be able to work holidays and weekends, as well as flexible shifts.
Must be knowledgeable in two major games and three minor games.
Must have the ability to withstand noisy and smoke-filled environments.
Must be able to walk 50% of shift and stand 50% of shift.

Responsibilities

Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer.
Responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.
Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Fully responsible for the smooth, efficient operation of the table games for a particular table or area.
Responsible for the supervision, operation and conduct of gaming at all table games.
Checks equipment daily for problems and flaws that would jeopardize the integrity of the operation of gaming.
Directly supervises dealers in assigned areas in accordance with the Company’s policies and procedures.
Responsible for training, disciplining, and evaluating Casino Dealers.
Must accurately rate guest table play.
Keep accurate track of money flow from Table Games and do related accounting work for all assigned tables.
Insures adherence to all IGC gaming regulations and statues.