HCVR Dual Rate Cleaning Specialist (Full Time; Third Shift)

Harrah's Cherokee Casino Resort • Murphy, NC

6d • Onsite

About The Position

Clean and maintain the appearance of the casino public areas and rest rooms to properly care for the facility and provide a fresh, clean environment to guests. This role also involves supervisory duties including preparing and maintaining employee work schedules, ordering supplies, controlling inventory, training subordinates, and providing coaching.

Requirements

• High school diploma or GED required
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Knowledge of floor machines and cleaning equipment
• Knowledge of cleaning chemicals, shampoos, strippers and waxes
• Ability to handle multiple priorities in a fast-paced environment
• Neat, professional appearance with excellent personal hygiene
• Ability to work independently
• Strong oral and written communication skills
• Strong interpersonal skills
• Documented teamwork behaviors and attitudes
• Must be physically mobile with reasonable accommodations
• Must be able to maneuver to all areas of the casino and surrounding property
• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to push, pull, and carry up to 50 pounds
• Must be able to respond to visual and aural cues
• Must be able to work on ladders and lifts
• Must be able to read, write, speak and understand English
• Must be able to operate in mentally and physically stressful situations
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke

Nice To Haves

• One year supervisor experience preferred

Responsibilities

• Vacuum carpeted areas
• Clean ash urn
• Clean trash urns and ash trays
• Sweep and mop tile, brick and concrete areas
• Dust and polish furniture and equipment
• Responsible for cleaning public and employee restrooms on a daily basis
• Delight our guests with outstanding service
• Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
• Acknowledge and respond to customers immediately
• Knowledgeable of current promotional programs and events
• Proactive with incidents and issues ensuring resolution with employees
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner
• Supervise cleaning of casino interior and immediate exterior
• Prepare and maintain employee work schedules for routine cleaning
• Plan, schedule and supervise non-routine cleaning projects
• Conduct pre-shift meetings
• Order supplies and control inventory levels
• Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities
• Provide continuous positive coaching for development of employees and appropriate corrective action when necessary
• Ensure timely accurate work history entries
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED