Dual Rate Casino Operations Supervisor
About The Position
The Dual Rate Casino Operations Supervisor is responsible for the day-to-day oversight of casino floor operations to ensure a safe, compliant, and guest-focused gaming environment. This role provides leadership to front-line team members, ensures adherence to all gaming regulations and company policies, and supports operational efficiency across assigned areas of the casino during a schedule shift. The Dual Rate Supervisor actively monitors guest service standards, operational controls, and team performance; addresses issues in real time; and collaborates with department leaders to maintain smooth casino operations. This position models professionalism, integrity, and accountability while supporting the casino’s service and revenue goals.
Requirements
- Must be 19 years of age or older
- Proficient in English verbal and written
- Proficiency with iOS devices and computer systems
- Flexible to work various shifts, weekends, and holidays
- Knowledge of casino rules, regulations, and procedures
- Knowledge of Casino Regulations
- Ability to push and pull up to 50 pounds
- Ability to lift and carry objects up to 30 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Safely work with provided cleaning chemical and equipment
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing position and/or walking motion for extended period
Nice To Haves
- Prior experience in Casino operations or Casino Industry preferred
Responsibilities
- Supervise day‑to‑day casino floor operations during assigned shifts to ensure smooth, efficient, and compliant gaming activity
- Monitor table games and/or assigned casino areas for adherence to company policies, procedures, and regulatory requirements
- Promote and maintain a high level of guest service by resolving guest concerns promptly and professionally
- Safeguard Caesars Entertainment assets, including cash, chips, gaming equipment, and sensitive information
- Enforce internal control procedures and immediately address irregularities or security concerns
- Provide leadership, direction, and on‑the‑floor supervision to dealers and other assigned team members
- Assign work, monitor performance, and ensure adequate staffing levels throughout the shift
- Ensure compliance with all applicable gaming regulations, internal controls, and company policies
- Report incidents, disputes, and violations in accordance with established procedures
- Handle guest disputes, employee issues, and operational challenges with sound judgment and professionalism
- Make timely decisions to maintain operational flow and guest satisfaction
- Communicate effectively with management, surveillance, security, and other departments
- Provide accurate shift updates, incident documentation, and operational feedback as required
- Accepts feedback and coaching from supervisors
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
