Dual Rate Cage Cashier (Cashier+Supervisor)

Belterra Casino Resort•Florence, IN

1d•Onsite

About The Position

The Cage & Player's Club Cashier/Supervisor is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner. Delivers superior internal and external guest service the by ensuring every interaction includes service standards; and work harmoniously with fellow team members. Cashes checks, money orders, cashier checks, coins or chips and TITO’s for customers and employees. Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day. Issues players club cards and maintains member database; updating guest records, effectively explaining guest mail, re-issuing lost coupons, and cashing direct mail offers. Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods. Able to inform guests of and promote all aspects of the reward program. Exchanges foreign currency, cash coin, exchanges coin, tokens or gaming chips for customers. Performs numerous telephone functions to and from central credit, other casinos, and departments within Belterra Casino Resort & Spa. Maintains accountability over a cashier drawer. Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers. Monitors TRU Currency/Coin/BV Levels thru the TRU backoffice system in order to ensure machines are replenished in a timely service as levels decrease. Processes large amount of currency for daily impressments of the Cage, TRUs, and ATMs. Ensures timely and accurate preparation of all daily worksheets, checklists and reports associated with Cage, TRUs, and ATMs. Coordinates daily and month-end TRU close processes including completing daily drops and reconciliation of the TRU inventory. Transports currency and coin to impress appropriate areas. Understands the TRUs and ATM software programs in order to correctly enter data into systems. Works closely with Revenue Audit to ensure accurate reporting of TITO information Performs minor maintenance and troubleshoots minor problems related to the TRUUs, Jetsorts, and ATMs. Changes ribbon and papers on all machines. Coordinates with equipment vendors to ensure timely maintenance and reduce downtime on TRUs. Maintains the control and integrity of the Cage, TRU, and ATM inventory. Performs all duties in a confidential manner. Performs duties of Cage Shift Supervisor when requested/required. Supervisor and Cage position cannot both be worked during the same scheduled shift.

Requirements

Ability to communicate effectively with customers and all levels of employees.
Ability to effectively and efficiently move around the cage.
Ability to review, comprehend, and write legible reports.
Ability to identify and quickly respond to potential problems with equipment.
Ability to use computer keyboard, 10-key, calculator, etc.
Ability to lift, push, and pull up to 75lbs or more.
Ability to balance bank at end of shift.
Ability to identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
Basic Math Skills.
Strong organizational skills required.
Effective verbal and written communication skills.
Ability to compose clear, accurate, and concise reports.
Ability to obtain the appropriate work authorization per gaming regulations.
Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
Must be at least 21 years of age.
Completion of a high school education or equivalent.
On-the-job-training.

Nice To Haves

Ability to identify and quickly respond to potential problems with equipment.
Ability to identify, correct, and deal with all manner of customer problems involving ATMs and TRUs.

Responsibilities

Provide superior service to both internal and external customers.
Perform varied cashier functions in a pleasant, efficient, and honest manner.
Cash checks, money orders, cashier checks, coins, chips, and TITO’s for customers and employees.
Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day.
Issue player's club cards and maintain the member database.
Update guest records, explain guest mail, re-issue lost coupons, and cash direct mail offers.
Explain loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
Inform guests of and promote all aspects of the reward program.
Exchange foreign currency, cash coin, and exchange coin, tokens, or gaming chips for customers.
Perform telephone functions to and from central credit, other casinos, and departments.
Maintain accountability over a cashier drawer.
Work closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
Resolve customer service issues, concerns, or problems to ensure optimal guest satisfaction.
Monitor TRU Currency/Coin/BV Levels through the TRU backoffice system to ensure timely replenishment.
Process large amounts of currency for daily impressments of the Cage, TRUs, and ATMs.
Ensure timely and accurate preparation of all daily worksheets, checklists, and reports associated with Cage, TRUs, and ATMs.
Coordinate daily and month-end TRU close processes, including completing daily drops and reconciliation of TRU inventory.
Transport currency and coin to impress appropriate areas.
Understand TRUs and ATM software programs to correctly enter data into systems.
Work closely with Revenue Audit to ensure accurate reporting of TITO information.
Perform minor maintenance and troubleshoot minor problems related to TRUs, Jetsorts, and ATMs.
Change ribbon and papers on all machines.
Coordinate with equipment vendors to ensure timely maintenance and reduce downtime on TRUs.
Maintain the control and integrity of the Cage, TRU, and ATM inventory.
Perform all duties in a confidential manner.
Perform duties of Cage Shift Supervisor when requested/required.