Dual Executive Housekeeper

HEI Hotels and Resorts•Virginia Beach, VA

8d•Onsite

About The Position

HEI Hotels & Resorts is proud to welcome the Marriott Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Situated directly on the Virginia Beach boardwalk, this premier oceanfront destination offers sweeping Atlantic views, upscale accommodations, vibrant dining experiences, and modern meeting and event space for both leisure and business travelers. As part of the dynamic Cavalier Resort campus, the hotel delivers an elevated coastal hospitality experience in one of Virginia’s most desirable beachfront communities. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Requirements

5+ years management experience, with at least 3 years in housekeeping management.
Must possess thorough knowledge of housekeeping operations, multiple brands preferred.
Able to work with other department leaders and report clearly to a Director above this role.
Able to resolve guest, supervisor, and associate conflicts.
Able to manage multiple tasks and have excellent organizational skills.
Knowledge of hotel operations including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, and quality assurance programs.
Effective verbal and written communication skills, adaptable to different audiences.

Responsibilities

Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, through inspections of guestrooms, public space areas, and pool areas.
Oversee pool operations and overnight floor care, where applicable.
Manage the housekeeping budget for hotel within the controls set by the Director of Services.
Conduct periodic inventory of guest supplies and small equipment, including a monthly laundry inventory.
Use labor management tools to schedule and control labor costs, and flex staffing with forecasted occupancy, F and B activity, and group events at properties.
Interview, hire, train, develop, evaluate, and recommend discipline or termination for the Housekeeping Manager at each hotel and, when needed, other department staff.
Monitor guest service scores and comments and take action to resolve guest issues and maintain satisfaction.
Assist in evaluating the condition of furniture, fixtures, and decor.
Make recommendations for the preventative maintenance program and rehab projects.
Able and willing to personally perform or assist with hands-on housekeeping duties when needed.
Ensure compliance with housekeeping SOPs and policies.
Operate the department pursuant to OSHA requirements and guidelines.
Report on performance, budget status, and staffing to the Director of Services.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.