Dual Enrollment Counselor/Recruiter

Tennessee Board of Regents•Knoxville, TN

1d•$42,353 - $55,065•Hybrid

About The Position

The Tennessee College of Applied Technology Knoxville is seeking a full-time Dual Enrollment Counselor / Recruiter to join their Student Services team. The primary focus of this role is guiding dual enrollment students through the admissions process and on to matriculation after they graduate from high school. This role involves application processing, assisting students with college admissions and Tennessee Dual Enrollment Grant applications, and ensuring all admissions requirements are met. The position also involves helping students explore careers, choose programs leading to high-skill, high-wage, high-demand occupations, and assisting with recruitment activities. The role reports to the Coordinator of Student Services and aims to expand access, grow enrollment, and increase college completion across East Tennessee. This position includes regular travel within the College service area and a flexible schedule with occasional evening and weekend hours for recruitment events. It offers a competitive salary and a comprehensive State of Tennessee benefits package.

Requirements

Bachelor's degree from an accredited institution.
Three years of related work experience, preferably in customer service, recruitment, advising, counseling, admissions, or a postsecondary or K-12 education setting.
Demonstrated customer-service experience, with a proven ability to serve students, families, and the public in a professional, courteous, and responsive manner.
Valid driver's license and ability to travel within the College service area and to other areas as needed.
Ability to plan, organize, and prioritize projects, work well under pressure to meet deadlines, and remain detailed and results-oriented.
Ability to analyze data and inquiries, think critically, and make sound decisions.
Ability to manage interpersonal and conflict situations with tact, diplomacy, and discretion, and to demonstrate ethical conduct and professionalism.
Ability to build and sustain effective working relationships with school administrators, counselors, teachers, employers, faculty, staff, and college constituents.
Advanced computer skills, including Microsoft Office applications and student information systems, particularly the Ellucian Banner student information system used to process admissions and enrollment records.

Nice To Haves

Experience in dual enrollment, recruitment, or student services within a postsecondary or career and technical education setting.
Knowledge of Tennessee dual enrollment and Early Postsecondary Opportunities (EPSOs).
Knowledge of Tennessee Board of Regents (TBR) policies and procedures.

Responsibilities

Serve as the primary processor for dual enrollment admissions, managing a high volume of applications from initial receipt through enrollment and ensuring accuracy, completeness, and timely handling.
Assist students and families in completing the college admission application and the Tennessee Dual Enrollment Grant (DEG) application, providing step-by-step guidance throughout the process.
Ensure that all other admissions requirements — including transcripts, residency documentation, placement information, and required forms — are received, verified, and processed correctly in the Banner student information system.
Review applications and supporting documentation to verify student eligibility and program requirements, and follow up with students, parents, and high schools to obtain and resolve missing or incomplete items.
Process, track, and reconcile Tennessee Dual Enrollment Grant (DEG) applications and awards, ensuring students receive the funding for which they are eligible.
Review student progress, attendance, and grades.
Work with the business office and financial aid staff on grant funding, billing, and the application of awards to student accounts.
Enter, update, and maintain accurate applicant, enrollment, and grant records in Banner, and run reports to monitor application status and meet processing deadlines.
Guide dual enrollment students through the transition from high school to TCAT Knoxville, supporting their matriculation into a full-time program of study after they graduate.
Track dual enrollment students through high school completion and proactively encourage and assist them in applying, enrolling, and beginning their program at the College.
Provide career exploration and counseling to help students identify career goals and select appropriate programs of study and/or industry certifications for achieving those goals.
Work closely with K-12 schools to assist students in choosing a career that will lead to high-skill, high-wage, and high-demand occupations.
Communicate accurate information regarding college programs, resources, admissions steps, and career options.
Develop and maintain tracking tools that monitor dual enrollment students’ academic performance, matriculation, and college completion.
Identify at-risk students and recommend appropriate resources to support persistence, matriculation, and completion.
Assist with recruitment activities and events that build awareness of dual enrollment and TCAT Knoxville among prospective students, families, and school partners.
Assist with signing day, high school tours, campus visits, and similar events that connect prospective and dual enrollment students to the College.
Support communications with prospective students, parents, high school counselors, and college constituents via email, telephone, scheduled appointments, and other media.
Assist with the student registration and orientation process in alignment with the goals and objectives of the College.
Initiate and develop relationships with school administrators, counselors, teachers, and other members of the educational community, and maintain working relationships with the College’s instructional divisions and high school faculty.
Identify, initiate, and sustain partnerships between K-12 schools, TCAT Knoxville, and employers that expand Early Postsecondary Opportunities (EPSOs) and work-based learning opportunities for students.
Acquire, maintain, and apply knowledge of current methodologies; attend scheduled college and department professional development and in-service activities; support related professional organizations.
Other duties may be assigned as needed that specifically relates to career and technical education.