Part Time Dual Count Team Supervisor-TIC

Great Canadian Entertainment•Leeds and the Thousand Islands, ON

15h•CA$22 - CA$26•Onsite

About The Position

This role will join our team at Shorelines Casino Thousand Islands. Under the general supervision of the Manager, Cage & Count, this position is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team while contributing to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Requirements

People-focused and committed to service excellence
Proactive and solution-oriented with a drive to succeed
Secondary School Diploma
Minimum 2 years of experience in high volume cash handling
Minimum 1 year supervisory experience
Smart Serve certification
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Nice To Haves

Post-Secondary education an asset

Responsibilities

Exceeds guest expectations by providing outstanding customer service
Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
Counts bills, coins and cash equivalents
Organizes and secures storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
Reports suspect cash and cash equivalents
Verifies and reconciles before and after counts
Bags, bundles, secures and transports counts
Provides information for reporting purposes
Monitors count teams; provides input for employee performance objectives and evaluations
Prepares count room, drop boxes, cash cassettes and drop carts
Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports
Reports all discrepancies and suspicious cash and cash equivalents
Participates in corporate count training and assist in conducting site training
Responds to, resolves or escalates count issues
Performs regular preventative maintenance on count equipment as per schedule
Communicates effectively with all appropriate operational departments
Builds strong working relationships with guests and employees
Complies with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed