DTS ENGAGEMENT MANAGER DBME

Arizona Department of Administration • Phoenix, AZ

2d • Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their Division of Technology Services (DTS) as an Application Development Supervisor (DTS Engagement Manager DBME). This role involves determining requirements and identifying necessary equipment or resources for projects. The position will act as an IT Project Leader and IT Project Manager for DES groups (AZTEC's DBME, AZTECs & DBME), making decisions on customer requests regarding feasibility, system needs, work schedules, tasks, and timeframes. The position may offer the ability to work remotely within Arizona based on department needs and performance. The State of Arizona promotes a work culture of flexibility, autonomy, and trust, with many employees participating in the Remote Work Program.

Requirements

• Thorough knowledge of service offerings, customer service principles and processes, back-office server applications, desktop applications, web-based applications, client/ server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, and any other computer-related technologies.
• Knowledge of all aspects of information Technology, including application program development and system design and implementation techniques.
• Knowledge of digital computer equipment including mass storage services, communications systems and on-line computer capabilities.
• Knowledge of industry standards and trends in computer hardware and software, the overall mission and specific programs administered by DES, and the responsibilities of the Division of Technology Services in supporting the delivery of services for DES systems.
• Knowledge of computer programming, applicable programming languages, database programming and design, job control language.
• Administrative and supervisory skills.
• Excellent interpersonal, written and oral communication skills.
• Communication, interpersonal relationship, implementation and leadership skills.
• Ability to build strong relationships inside and outside the organization.
• Ability to translate systems and program specifications into coded computer instructions; all new or modified systems are prepared with necessary manuals, charts, diagrams, and form design; all documentation is written to accurately reflect program operations within DTS standards.
• Team building skills, conflict resolution, proficient in written and oral communication, proficient utilizing software products and related deliverables.
• Ability to handle production problems with minimal impact to production schedules; follow-up reporting is completed with resolution of the problem and no other production jobs being affected due to the solution of production problems.
• Ability to resolve incidents/problems efficiently and effectively, recognizing customers’ competence levels, and able to approach each level appropriately.
• Ability to process ideas logically and to completion.
• Ability to communicate effectively with individuals at all organizational levels.
• Ability to balance, prioritize and organize multiple tasks.
• Demonstrated ability to supervise small to medium teams.
• Ability to work collaboratively in teams and across organizations.
• Ability to design effective Information Technology systems, develop programs, author design documents.
• Ability to ensure programs are written within DTS standards; all new and changed program coding have been tested as indicated by output; all test results have been desk checked and walked-through; user sign-off on test results have been obtained.
• Ability to develop effective training plans to maintain a well-trained employee.
• Ability to provide training and direction to Information Technology Specialists on the principles and practices of computer programming.
• Demonstrated ability to evaluate and test emerging technologies.
• Demonstrated ability to understand and anticipate needs and priorities of both internal and external customers.
• Must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• Successfully pass background and reference checks.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements.
• Bachelor’s degree OR 3 or more years of experience in related discipline (or equivalent experience).

Nice To Haves

• N/A

Responsibilities

• Supervises staff by defining and establishing schedules, setting priorities, providing support/direction, and addressing administrative issues. Trains staff on operational procedures and troubleshooting techniques. Coaches team members on performance, completes employee performance evaluations, and recommends pay actions.
• Supervises planning of project tasks, determines priorities, assigns work to staff, evaluates and implements internal procedures as an active team member. Communicates policies, procedures, and directives to project staff. Maintains needed staff levels and ensures staff training requirements are met.
• Participates actively as a project team leader, monitoring project progress, assessing change impact, performing program testing, and maintaining a reporting structure to measure accomplishments and schedule work. Consults with team members on technical issues. Reviews and approves staff output, such as analysis and definition documents, design documents, and program specifications.
• Attends project staff meetings; writes project work plans and status/progress reports.
• Meets/confers with Customer departments to gather data, review project documents and other products, discuss plans, changes, and problems, and propose alternatives and solutions. Conducts user reviews, obtains approval of design documents/products; assesses impact of changes to design, and modifies as required.
• Maintains competence in system development skills and techniques and current Information Technology.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager