DTR Dispatch Clerk

Turkey Hill•Conestoga, PA

About The Position

The Direct to Retail (DTR) Dispatch Clerk coordinates delivery appointments with customer locations and third-party warehouses and supports DTR dispatchers with recovery-load scheduling. The role handles driver expense reimbursements, post-trip accessorial charges, rate sheets, dispatch seals and paperwork, and invoicing and payment monitoring for Haul for Hire loads. The clerk also works with the Freight Analyst to investigate customer fines and charges and prepare Vendor Debit Memos to recover applicable costs from carrier invoices. The position must follow established Good Manufacturing Practice (GMP), FSMA, safety, and Safe Quality Foods (SQF) food safety and quality requirements. This is a safety-critical role subject to a zero-tolerance policy for a positive drug screen, regardless of medical marijuana card status. Other duties may be assigned. The job involves work in office and manufacturing settings. The office noise level is low; manufacturing areas may have high noise levels, where PPE is required. Physical demands include frequent standing and walking, using stairs when needed, maneuvering into various positions, inspecting and operating job-related equipment, and regularly or occasionally lifting or pushing/pulling 20 pounds. Travel to clients, customers, or other work sites by various transportation methods is required.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills and the ability to interact professionally with internal and external stakeholders.
Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
Strong attention to detail and organizational skills.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work independently and collaboratively within a team.
Ability to talk and/or hear in office and manufacturing settings.
Ability to frequently stand and walk for 4–8+ hours in an office or manufacturing environment.
Ability to ascend and descend stairs and to move, reach, stoop, kneel, crouch, or crawl as needed for job-related tasks.
Ability to inspect and operate job-related office or floor equipment and use hands and fingers to handle or feel and operate office equipment.
Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to lift 20 pounds and/or push or pull 20 pounds on a regular or occasional basis.
Ability to travel to clients, customers, or other work sites using a variety of transportation methods.

Nice To Haves

At least one year of administrative, clerical, or customer service experience preferred.

Responsibilities

Coordinate and schedule delivery appointments with customer locations and third-party warehouses.
Assist DTR Dispatchers with scheduling and coordinating recovery loads.
Administer the DTR driver expense reimbursement program, ensuring timely and accurate processing.
Enter post-trip accessorial charges and prepare updated rate sheets as needed.
Prepare and issue seals and driver paperwork for the next day's dispatch activities.
Process invoicing for Haul for Hire loads and monitor outstanding payments to ensure timely collection.
Partner with the Freight Analyst to investigate customer-assessed fines and charges and prepare Vendor Debit Memos to recover applicable costs from carrier invoices.
Perform duties in accordance with established GMP and FSMA guidelines and safety regulations.
Comply with SQF food safety and quality standards.
Perform other duties as assigned.