DTC Outbound Sales

Plumpjack Management Services•Napa, CA

9d•Onsite

About The Position

This position is paid hourly plus commission. The essential purpose is to provide professional and high-quality service to our database of customers who have recent purchasing history. The Outbound Sales Team Member will build relationships with our customers by finding wines that fit their palate, provide recommendations on food pairings/aging/storing/serving etc., and introduce them to new wines. They will be responsible for focusing on target wines, informing customers about our Wine Club membership, and achieving sales and activity goals.

Requirements

High school diploma or equivalent required.
English fluency required.
Proficient in MS Word, Excel, Teams, and Outlook.

Nice To Haves

Some College preferred.
Experience in Commerce 7 and Tock is a plus.
2 years’ telephone sales experience preferred.
Experience using CRM and other computer-based project management tools.

Responsibilities

Perform outbound calls delivering a sales-focused approach to every customer interaction.
Achieve the activity goal of at least twenty-five outbound sales calls per workday.
Provide high quality customer service to current and previous buyers.
Focus on target wines to contribute to overall winery sales goals.
Achieve weekly and monthly sales goals.
Participate in daily outbound sales team meetings.
Enter sales orders into Commerce 7, ensuring orders are complete and accurate.
Maintain an up-to-date consumer database (e.g., update credit card information, billing, and shipping addresses).
Provide receipts and tracking information post-sale.
Set follow up tasks and make notes of customers’ preferences, buying habits and other sales opportunities.
Assist customers with shipping information, package tracking and other order issues as they arise.
Contact all customers with returned shipments, update information, and ensure successful reshipment.
Communicate daily with fulfillment service.
Respond in a timely manner to all calls, texts, and emails from customers.
Promptly investigate and follow up on any customer service concerns.
Provide customized recommendations based on customer’s preferences.
Provide recommendations on food pairings, when to drink, how to store, and how to serve wine.
Deliver 5-star customer service and function as lead concierge for our 4 Estate Wineries utilizing Tock to book and manage reservations and guest experiences.
Assist customers in membership coordination under the direction of the Membership Manager.
Educate customers on the Wine Club opportunities and benefits.
Provide administrative assistance when needed.
Other duties as assigned.