DTC Inventory and Fulfillment Manager

Trinchero Family Estates • Napa, CA

10d • Onsite

About The Position

The Fulfillment & Inventory Manager is a key member of the Direct-to-Consumer (DTC) team, responsible for overseeing order processing, inventory accuracy, and shipping operations to ensure an exceptional guest experience. This role requires strong communication skills, a service-oriented mindset, and the ability to manage complex logistics across multiple locations while maintaining efficiency, accuracy, and brand standards.

Requirements

• Bachelor’s degree or equivalent experience required, preferably in marketing
• Minimum of 2 years of experience in inventory management (required).
• Demonstrated ability to execute operational plans while supporting broader sales and revenue objectives.
• Proven experience managing budgets and controlling costs.
• Strong interpersonal and cross-functional collaboration skills.
• Analytical and critical-thinking capabilities with a high degree of intellectual curiosity.
• Ability to work independently with a strong sense of urgency and sound decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent organizational, prioritization, and multitasking skills.

Nice To Haves

• Vendor management experience (preferred).
• Experience in the wine industry is a plus.

Responsibilities

• Oversee Direct Sales operations to ensure timely, accurate order processing and high standards of customer service.
• Drive performance against key fulfillment KPIs, including order timeliness, error rates, and guest satisfaction.
• Serve as a primary internal partner to the DTC team on shipping processes and fulfillment-related inquiries.
• Oversee and support the daily processing of all Direct Sales orders.
• Monitor weather and external conditions to proactively adjust shipping methods and minimize delivery risk.
• Track shipments proactively to prevent returns, redirects, and delivery failures.
• Identify opportunities to reduce shipping costs while adhering to Marketing’s brand standards.
• Oversee and execute inventory processes, including weekly reconciliations across multiple locations.
• Partner closely with Finance to track and reconcile all inventory movements.
• Manages appropriate inventory levels at onsite, offsite, and third-party warehouses to support continuous order fulfillment.
• Manage inbound and outbound inventory transfers, including order creation and receiving.
• Supervise Direct Sales Team, providing direction, accountability, and day-to-day support.
• Manage relationships with fulfillment-related vendors and service providers to ensure performance and cost efficiency.
• Stay current on fulfillment, logistics, and inventory best practices through ongoing education and industry resources.
• Take ownership of new initiatives, special projects, and process improvements to enhance operational efficiency.
• Ensure compliance with all applicable quality, environmental, and safety regulations, and reinforce compliance among team members.
• Perform other related duties and special projects as assigned.

Benefits

• medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits.
• 401(k) plan where TFE may make a discretionary profit-sharing contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level