DTC Fulfillment and Retail Coordinator
About The Position
The DTC Fulfillment and Retail Coordinator supports Hog Island Oyster Company’s Direct-to-Consumer business by coordinating retail pick-up window operations and nationwide order fulfillment from the Petaluma facility. This role moves between a customer-facing retail environment and a fast-paced warehouse fulfillment operation, ensuring products are packed, presented, and shipped according to Hog Island’s quality and food safety standards. Success in this role requires strong organization, attention to detail, inventory management, and the ability to work efficiently in a seafood handling and warehouse environment.
Requirements
- Forklift certification or ability to obtain certification
- Valid California Driver’s License
- Experience working in retail, food service, warehouse, or fulfillment environments
- Punctual, have a good attendance record, and have reliable means of transportation to work
- Lift and carry up to 50 pounds regularly
- Stand and walk for extended periods of time (up to 8–10 hours)
- Bend, reach, stoop, and kneel throughout the workday
- Perform repetitive packing and product handling tasks
- Work in refrigerated environments and near ice and seafood products
- Safely operate pallet jacks, forklifts, and warehouse equipment (as trained)
- Work on wet or uneven surfaces typical of seafood handling areas
- Tolerate exposure to seafood products, shellfish, seafood odors, and related processing environments
Nice To Haves
- Experience with Toast POS, Shopify, or similar systems
- Experience working with seafood or perishable food products
- Familiarity with warehouse fulfillment or e-commerce shipping operations
Responsibilities
- Open and prepare the Petaluma Pick-Up Window for daily operations
- Maintain retail displays and required inventory levels
- Process customer transactions using the Toast POS system
- Manage walk-up sales and organize customer pre-orders for pick-up
- Provide knowledgeable and professional customer service
- Monitor product inventory and communicate low-stock needs to management
- Pack Direct-to-Consumer and wholesale orders for nationwide shipping
- Assemble insulated shipping boxes and cold-chain packaging
- Maintain order accuracy and packing standards during high-volume fulfillment
- Move inventory and materials using pallet jacks or forklifts (as trained)
- Coordinate order preparation with warehouse and commissary teams
- Follow FIFO (First In, First Out) product rotation procedures
- Maintain organized storage areas, coolers, and freezers
- Monitor daily product levels including oysters, commissary items, and retail products
- Assist with receiving, staging, and organizing incoming products
- Follow HACCP food safety and seafood handling procedures
- Maintain lot tracking and product traceability records
- Clean and sanitize packing equipment and work areas regularly
- Maintain sanitation standards in retail, warehouse, and employee areas
- Complete daily inventory counts and production logs
- Reconcile POS transactions and closing reports
- Secure retail and warehouse areas at end of shift
- Prepare workstations and packing materials for the next business day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
