DTC Fulfillment Associate

Hyperlite Mountain Gear•Biddeford, ME

22h•$50,000 - $55,000•Onsite

About The Position

DTC Fulfillment Associate at Hyperlite Mountain Gear At Hyperlite Mountain Gear, we design and build best-in-class technical backcountry gear for adventurers who rely on our products for success, safety, and survival and for those simply looking to have a better backpacking experience. For us, better backpacking starts with gear that strikes the optimal balance of weight, durability and water resistance. We are looking for a DTC Fulfillment Associate to join our shipping and receiving team in Biddeford, Maine. You’ll play a critical role in getting our gear into the hands of customers who count on it — with the accuracy, care, and attention to detail that protect both the customer experience and the brand. This position reports to the DTC Shipping and Receiving Manager and collaborates closely with the Wholesale Fulfillment team to coordinate inventory flow. As an online retail brand, our team ships approximately 2,000–3,000 orders per month with a small, focused crew — meaning every person on the floor has real ownership over throughput, quality, and the customer experience.

Requirements

Strong attention to detail and a commitment to accuracy
Ability to learn new systems and processes quickly
Basic computer skills — comfort with shipping software, email, and general computer use is essential to the role
Self-motivated, problem-solving mindset
Positive attitude and team player
Ability to lift up to 50 lbs repeatedly and work on your feet for long periods
Pallet jack experience
Flexibility to occasionally work weekends during peak seasonal and promotional periods (this is a salaried role, and weekend hours are offset with equivalent weekday time off)

Nice To Haves

Experience with Shopify and/or ShipStation
Experience with Excel or Google Sheets
Forklift certification (helpful but not required)
Prior shipping, receiving, or fulfillment experience

Responsibilities

Pick and pack DTC orders with a high standard of accuracy
Create shipping documents and labels using Shopify and ShipStation
Verify order contents and seal packages for shipment
Maintain throughput and accuracy during launches, holiday sales, and promotional periods
Unload pallets using a pallet jack
Unload inventory from pallets onto shelves
Inspect new product for quality and accuracy against shipping documents
Record inventory movement within the warehouse
Restock shelves from back inventory
Participate in regular physical inventory counts
Verify and record incoming tracked inventory
Maintain a clean, organized, and safe work environment
Operate pallet jacks (and/or forklifts) safely, following OSHA and company protocol