The Senior Technical Analyst will be responsible for service delivery and project deliverables within the global infrastructure environment. This role will identify gaps, needs, and lead improvement efforts to improve service delivery. This role will be considered a subject matter expert (SME) in one or more key technologies under the infrastructure domain. It is expected that this role will operate independently, solve complex problems, and fulfill requests with minimal supervision. Within the technical analyst roles, team members will support a wide variety of departments and disciples which will include: Data Base Administration (DBA) Server Data Network Voice Network Storage Application Platforms YOUR IMPACT These duties are not meant to be all-inclusive and other duties may be assigned. Responsible for supporting ongoing medium to high complexity maintenance, Run-the-Business (RTB) support, and Incident Service Requests of the assigned global infrastructure area. Provide solutions for both RTB and project efforts of medium to high complexity. Serve as a project resource on application and infrastructure project efforts representing functional capabilities. Assist with gathering requirements, creating recommendations, and implementing solutions to meet the project requirements. Provide knowledge sharing, as recognized SME, in efforts such as writing complex knowledge articles, relationship development with other Information Technology (IT) staff, mentoring, and job shadowing.
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Job Type
Full-time
Career Level
Senior