DST Mechanic Service Writer Maint D shift (Springdalde, AR LH Garage)

Tyson•Springdale, AR

30d•Onsite

About The Position

The Service Advisor will work cross-functionally across multiple areas of the garage. Responsibilities include providing customer service to drivers and Team Members submitting work requests, assisting drivers and technicians with workflow and status updates on equipment repairs. The role requires the ability to safely apply knowledge and troubleshooting skills to all assigned equipment and interact with all transportation personnel including managers, drivers, and clerks.

Requirements

Basic computer skills for logging information, processing daily work orders, and completing required documentation.
Effective communication skills.
Basic math skills.
Ability to work in all types of weather.
Ability to grasp, grip, twist, pull, bend, and stoop for 12-hour shifts.
Valid driver’s license.
Safety toed footwear.
Must have 3 months of work history in the past 6 months.
Must pass MVR check.
Must be 18 years of age or older.
Must not have any DUI/DWI convictions within the last 12 months.

Nice To Haves

Complete all assigned Computer Based and Hands-on Training within 12 months of hire.
Show proficiencies with all aspects of Fleet Management Systems including work order creation/review/closure, pm reporting, & maintenance scheduling.
Show proficiencies with Telematics platforms and reporting.
Show proficiencies in Manufacturer Web based portals.
Show effective communication skills.
Able to read and interpret schematics & repair manuals.
Show proficiencies with basic Parts Management.

Responsibilities

Provide customer service to drivers and Team Members submitting work requests.
Assist drivers and technicians with workflow and status updates on equipment repairs.
Apply knowledge and troubleshooting skills to assigned equipment.
Interact with all transportation personnel including managers, drivers, and clerks.
Recognize and document equipment ID numbers, mileage readings and signage.
Document part numbers on log sheets and work orders.
Track parts/tire usage.
Document and log labor hours on work orders and log sheets.
Assist with service calls on equipment at remote locations away from the garage.