DSS PMD Systems Administrator

General Dynamics Information Technology•Washington, DC

1d•$31 - $42•Onsite

About The Position

A DSS Private Mobile Diplomacy (PMD) Systems Administrator provides technical support focused on configuring, deploying, tracking, and maintaining PMD devices for Department of State customers. The role primarily supports senior leadership and designated VIPs, managing ServiceNow requests, preparing and deploying equipment, maintaining accurate asset records, and resolving hardware and software issues. Professionalism, discretion, and personalized service are essential to minimizing disruption to executive operations. The position is onsite in Washington, D.C., with approximately 10–25% travel based on mission and customer requirements. The administrator supports PMD devices, applications, and peripherals; coordinates deployments, replacements, maintenance, and returns; and handles systems administration, troubleshooting, training, reporting, and security-related work. The position requires one year of related experience; five years is preferred. An associate’s degree or equivalent experience is required. Candidates must be U.S. citizens and eligible to obtain a security clearance; an active Secret clearance or higher is preferred. The likely hourly rate is $31.05–$42.01, though compensation may vary based on experience, location, and contractual requirements.

Requirements

At least one year of related experience.
Associate’s degree or equivalent experience.
U.S. citizenship and eligibility to obtain a security clearance.
Strong customer service and written and verbal communication skills.
Excellent interpersonal skills, including listening to customer concerns and explaining technical issues clearly.
Experience configuring, deploying, maintaining, and tracking IT equipment.
Working knowledge of asset accountability and inventory management practices.
Working knowledge of ServiceNow, including creating, updating, tracking, and closing tickets.
Experience providing Tier 1 and Tier 2 hardware and software support.
Excellent attention to detail, organizational skills, and follow-through.
Ability to prioritize competing requests and work independently at customer locations.
Strong working knowledge of desktop technologies and terminology.
Ability to lift and move up to 30 pounds of equipment.

Nice To Haves

Experience supporting executives, senior government officials, or other VIP customers.
Five years of related experience preferred.
An active Secret clearance or higher.
One or more industry-standard certifications, such as A+, Security+, or Network+.

Responsibilities

Configure, test, deploy, and maintain PMD devices, applications, and associated peripheral equipment.
Provide responsive, personalized technical support to VIP customers and their support staff.
Coordinate device deployments, replacements, maintenance, and returns around customer schedules and operational requirements.
Maintain accurate asset records, including device assignments, inventory, deployment status, transfers, and returns.
Perform systems administration, troubleshooting, and operational duties in response to customer requests and outages.
Install, configure, support, and troubleshoot commercial off-the-shelf (COTS), government off-the-shelf (GOTS), and custom-designed applications.
Analyze, evaluate, and test hardware and software to resolve customer-reported issues.
Monitor device readiness and compliance, coordinate required updates, and follow up on devices requiring maintenance or return.
Mitigate identified security issues in accordance with Department policies and procedures.
Research and troubleshoot issues, document actions in ServiceNow, and escalate fully documented tickets when additional assistance is required.
Coordinate across support organizations and track escalations through resolution, keeping customers informed of progress.
Prepare and maintain activity, deployment, inventory, and progress reports.
Identify opportunities to improve device preparation, deployment, asset accountability, and customer support.
Meet program service level agreements (SLAs) while responding appropriately to mission-critical requirements.
Provide personalized, one-on-one and small-group training on PMD devices, applications, and proper equipment use.
Install, configure, and troubleshoot peripheral devices, including cameras, headsets, scanners, printers, and smartcard readers.
Conduct diagnostic troubleshooting and coordinate repairs or equipment replacements.
Travel approximately 10–25% of the time to support PMD deployments, maintenance, and customer requirements.
Handle sensitive customer information and executive support matters with discretion.

Benefits

Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with the ability to contribute pre-tax and post-tax dollars and receive a company match
Full flex work weeks where possible
Paid time off, including vacation, sick and personal time
Paid holidays
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment coverage
Personal accident insurance
Critical illness insurance
Business travel and accident insurance