DSM Program Inspector

Duke Energy•New Port Richey, FL

3d•Hybrid

About The Position

This position manages assigned contractor & vendor relationships, coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain PSC compliance for residential and non-residential DSM programs. Responsibilities include: recruitment, training and retention of program contractors/vendors and personnel, oversight of assigned program contractors/vendors and its employees; DSM program technical support for external/internal customers; Field contact for external/internal customers and contractors/vendors 2nd level inquiries, PSC complaints and damage claims. Conduct mandated inspections of residential and non-residential DSM programs to ensure contractors/ vendors QC, PSC compliance and code specifications are met. Responsibilities also include support of residential and non-residential assessments and the Demand Response Program as needed.

Requirements

High School/GED
Minimum 3 years related work experience
Certified Energy Auditor
Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces.
Must be approved to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions

Nice To Haves

Knowledge of Duke Energy’s business objectives , DSM programs, products and services.
Experience with electrical and HVAC mechanical operations, building and construction principals and building code.
Comprehensive financial and business acumen
Business operation experience
General knowledge/understanding of utility regulatory environment
Interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, leadership skills, facilitation skills, both internal and external to Duke Energy

Responsibilities

Perform inspections of completed DSM program contractor/vendor work on residential and non-residential DSM programs to ensure QA/QC and compliance as mandated by the PSC.
Record and document all related compliance results utilizing special test equipment with follow up to improve contractor/vendor performance and quality of work.
Proactively manage field activities for residential and non-residential DSM program contractor/vendor performance through continuous monitoring of quality, responsiveness and DSM program compliance.
Perform as technical liaison between Duke Energy, local and state inspection authorities, builders, contractors and vendors to ensure QC and problem resolution.
Develop and increase business relationships with assigned contractors/vendors, manufactures, local and state inspection authorities, builders, and 3rd party vendors that result in increased DSM program quality and participation.
Managing contractor/vendor relations may include site & office visits, administration of technical training, recognition, collaboration, sharing customer survey and sales metrics to improve performance and customer service.
Schedule and attend regular meetings and evaluations for assigned contractor/vendor management to monitor and improve performance, identify issues and adjust to changing conditions.
Manage assigned contractor/vendor program inventory: business license, insurance documents and background checks.
Responsible for delivering clear communications to customers, employees and contractor/vendor organizations to inform and educate regarding Demand Side Management & Energy Efficiency plans, activities, and initiatives to ensure a positive experience.
Train residential and non-residential program contractor/vendors and their employees for program participation and code specific issues.
Perform residential and non-residential Energy Check’s as needed in support of DSM & EE goals.
Comply with company safety protocol and all other administrative responsibilities; collaborate with Product, Services & Program Manager(s) and other associated stakeholders for the implementation and QA/QC of DSM Program filings which meet company goals and PSC mandates.
Build consistencies across assigned jurisdictions.
Provide technical training to Duke Energy employees as necessary to maintain awareness of the EE industry, building codes and practices and program changes.
Develop actionable plans to increase assigned contractor/vendor quality and efficiency to achieve defined DSM goals and strategies.
Track and provide monthly reports and additional metrics to Sr. Program Inspector and Supervisor.
Attend technical training and maintain industry certifications required by the state or Duke Energy to perform job responsibilities.