DSD Dispatcher

The ICEE Company • La Vergne, TN

8d • Onsite

About The Position

The DSD Dispatcher is responsible for managing daily operations within a fast-paced dispatch environment. This role requires strong multitasking abilities, excellent information retention, and the capacity to handle high call volumes from field personnel. The dispatcher will play a key role in routing, scheduling, and communicating with field personnel, customers, and managers to ensure efficient service delivery.

Requirements

• Quick at multi-tasking
• Ability to retain information given
• Ability to work in a fast-paced environment
• Work as a team player
• Ability to handle high call volumes from field personnel daily
• Strong organizational skills
• Strong follow-up skills
• Must type 45 wpm
• Previous dispatching background in routing and mapping
• Strong attendance Record
• Strong knowledge of Dispatch functions and work flow with all areas in Dispatch
• Positive and friendly attitude
• Ability to multi-task in a fast paced department with ability to follow through with each task given
• Ability to work in a Team Environment and assisting fellow co-workers when needed
• ability to adapt to ongoing changes in procedures and policies
• Able to process high volumes of work on a daily basis with positive outcome
• Strong knowledge in map reading with the understanding of routing calls
• Demonstrated problem-solving skills and analytical skills
• Excellent customer service skills, communication skills, and interpersonal skills
• Track record of meeting or exceeding department performance goals

Nice To Haves

• Prior role dispatching service techs with a minimum 1 to 2 years’ experience is preferred.

Responsibilities

• Run daily reports for area Service Managers
• Routing and scheduling of multiple Field Personnel daily
• Handling priority accounts and managing work volume in each area
• Calling Customers every day with updates and ETA’s
• Updating Field Managers daily with new calls and priority calls that come in
• Communicating to Field Personnel constantly on phones, email, & PDA
• Routing and re-routing calls sent to Technicians / Route Drivers on minute’s notice
• Closing out high volumes of calls

Benefits

• Paid holidays
• Sick time
• Paid vacation
• Birthday Holiday
• Medical, Dental, Vision Insurance
• Employee Stock Purchase Program
• Life Insurance
• 401 (k) Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed