DSCA Deskside Technician

Empower AI Inc.•,

3d•Onsite

About The Position

Empower AI is seeking a DSCA Deskside Technician to serve as the on-site technical subject matter expert for the Defense Security Cooperation Agency Support task. This role is part of DISA's Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. The technician will independently apply systems analysis techniques and specialized technical knowledge to resolve hardware, software, and connectivity incidents for DSCA personnel across NIPRNet, SIPRNet, and higher classification networks at Crystal City, VA, and Monterey, CA. Responsibilities include designing and modifying workstation imaging configurations, serving as a Trusted Agent for PKI token issuance, analyzing cyber vulnerability data, and consulting with users on technical specifications. Each task requires independent technical judgment and analysis of user-specific or system-specific situations. The goal is to enable a government workforce that is exponentially more creative and productive.

Requirements

Active Secret security clearance at time of award.
Demonstrated ability to independently apply systems analysis techniques and specialized technical knowledge to analyze incidents, design configurations, exercise DoD PKI Trusted Agent authority, and resolve technical issues without continuous direct supervision and across geographically separated sites.
Ability to exercise discretion and independent judgment in incident diagnosis and resolution path selection, in PKI Trusted Agent authentication decisions under DoD PKI policy, in cyber vulnerability remediation prioritization, in imaging configuration design, and in DAR exception handling.
Working knowledge of enterprise endpoint computing, workstation imaging and configuration design, DoD PKI policy and Trusted Agent procedures, CAC and SIPRNet PKI token operations, MFA physical security token programs, cyber vulnerability analysis and remediation, standalone patching design, remote access tools, DAR application verification, and DPAS asset accountability.
Strong analytical and problem-solving skills with a demonstrated record of resolving technically complex incidents through independent systems analysis.
Strong customer service orientation with demonstrated experience supporting high-profile DoD or federal customer populations.
Demonstrated ability to manage multiple simultaneous analytical projects and concurrent program responsibilities (Trusted Agent, MFA inventory, vulnerability remediation, standalone patching) across geographically separated locations.
Ability to effectively prioritize and execute analytical tasks across multiple concurrent incidents and program responsibilities in a high-tempo, multi-site environment.
Good written, oral, and interpersonal communication skills; ability to present technical decisions and analytical findings in business-friendly and user-friendly language, and to instruct users in configured systems.
Ability to conduct research into PC and software issues and products as required to support technical decisions.
Highly self-motivated and directed; capable of operating with minimal supervision on individual technical decisions across multiple sites.
Keen attention to detail and rigorous documentation standards consistent with DoD compliance requirements.
Willingness and ability to travel between DSCA locations (Crystal City, VA and Monterey, CA) as required to support multi-site coverage.
Team-oriented and skilled in cross-team technical coordination with J6 Cyber Security teams, J6 Account Management, infrastructure, Network Operations, database, and development personnel.

Nice To Haves

Prior experience supporting a DoD or J6 customer environment, including PKI/Trusted Agent operations, classified network experience, or DoD security token program support.

Responsibilities

Independently analyzes and diagnoses hardware, software, and connectivity incidents for DSCA personnel across NIPRNet, SIPRNet, and higher classification networks; determines root cause through systems analysis techniques and selects technically appropriate remediation for each incident based on user-specific and system-specific fact patterns.
Consults with DSCA users to determine functional specifications for hardware, software, peripheral, and authentication configurations; designs configuration approaches that meet user-specific operational requirements while maintaining J6 baseline compliance.
Designs and modifies workstation imaging configurations based on user-specific functional specifications; determines premium-load and user-unique software configurations for each workstation; exercises specialized judgment in resolving imaging exceptions and configuration conflicts where the standard baseline does not meet operational requirements.
Serves as a Trusted Agent (TA) under DoD PKI policy with authority to process SIPRNet PKI token requests to the Registration Authority for authentication credential issuance; exercises specialized judgment in validating identity proofing documentation, evaluating request legitimacy, and applying DoD PKI policy to each request affecting classified-network access; coordinates token delivery to end users.
Independently performs CAC and SIPRNet PKI token PIN reset analysis at the Crystal City and Monterey sites; exercises specialized judgment in identifying authentication failure root cause and selecting the reset approach.
Independently manages MFA physical security token inventory including approximately [CONFIRM DSCA VOLUME] physical security tokens; analyzes token assignment requests, consults with users to determine MFA functional specifications, and provides specialized user instruction on Government-approved MFA and 2FA physical security tokens; produces a periodic MFA Security Token Inventory analysis for Government leadership.
Analyzes cyber vulnerability scan output to identify the most vulnerable computers across the DSCA endpoint fleet; selects appropriate remediation approaches for each vulnerability based on system-specific risk and operational impact; remediates the most vulnerable systems on a recurring cycle ([CONFIRM DSCA CADENCE/TARGET]), with remediation accuracy reflecting accountability for the analytical work performed; coordinates with J6 Cyber Security teams on complex vulnerability classes; produces a recurring Cyber Vulnerability Remediation Report with analytical findings.
Designs and executes manual software patching strategies for standalone (non-networked) computers ([CONFIRM DSCA COUNT] systems); determines patch sequencing, validation procedures, and rollback contingencies for each standalone system; publishes the patching schedule and produces a recurring Standalone Patching Compliance Report with analytical findings on compliance posture.
Determines, for each incident, whether electronic distribution, remote configuration modification (including via remote access tools), or on-site analytical intervention is the appropriate technical approach; exercises judgment in selecting among resolution methods and, for multi-site coverage, in determining when an on-site visit to Crystal City or Monterey is required.
Analyzes data preservation requirements when performing operations that risk data loss; designs backup, restore, and verification sequencing for each operation; ensures Data-at-Rest (DAR) application verification and compliant device security configurations on all required systems; exercises specialized judgment in DAR exception cases.
Documents technical decisions, configuration rationale, root-cause analyses, and remediation outcomes in ServiceNow; submits digitally signed DD Form 1150 in DPAS within three business days of service fulfillment; analyzes bench stock equipment requirements and produces a recurring Equipment on Hand Report with anticipated shortfall analysis for Government leadership.
Identifies recurring technical patterns across incidents, vulnerability classes, and token-request scenarios; contributes recommendations for SOP improvements, baseline configuration updates, and PKI Trusted Agent procedural refinements to J6 program leadership.
Coordinating travel and support coverage between DSCA locations to ensure continuity of on-site analytical support.
Performing other duties as requested by the DSCA customer within the scope of work.