Deskside Technician II

Stefanini Group•Ontario, CA

5d•Onsite

About The Position

Stefanini is a global IT services provider with over 25,000 employees in 77 offices across 40 countries. They offer a wide range of IT services including application development, IT infrastructure outsourcing, systems integration, consulting, and strategic staffing to Fortune 1000 companies. This role involves supporting IT equipment in a large corporate environment, focusing on desktop and laptop technical support for both Mac and PC, as well as mobile devices, printers, scanners, and network connectivity. The position requires IMAC support (Install/Move/Add/Change), maintenance of IT equipment, troubleshooting hardware and software issues, data backup and restoration, and providing 'Smart Hands' support for networking, server, and telecommunications technologies. The technician will also be responsible for printer and peripheral device support, inventory management, and adhering to KB articles. The role may involve on-call duties, after-hours support, executive support, and potentially supporting other client locations. Other tasks associated with deskside services will also be assigned.

Requirements

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
Candidates will be working in various climates and conditions both indoors and outdoors
Candidates will be and should have ability to stand for extended periods of time, as well as bend
Candidates will be with Inventory excel spreadsheets
Should have a general idea of the network infrastructure
Should have understanding how to trouble pc, printers, and scanners
Should be able to communicate well verbal and written with technical team

Nice To Haves

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

Responsibilities

Desktop/laptop tech support (Mac and PC)
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
Desktop support, installation printers, scanners
Support PC and Printers issues in the Distribution Center
Provide details of issue with technical staff