Deskside Technician II

Stefanini Group•Ontario, CA

5d•Onsite

About The Position

Stefanini is a global IT services provider with a presence in 40 countries, offering a wide range of services including application development, IT infrastructure outsourcing, and strategic staffing. This role involves providing IT equipment support in a large corporate environment, focusing on desktop and laptop technical support for both Mac and PC. The technician will handle support for various devices, including mobile devices, printers, and scanners, and will be responsible for IMAC (Install/Move/Add/Change) services, maintaining repairs, and troubleshooting issues. The position requires tracking and resolving customer incidents using a ticketing tool, troubleshooting hardware and software problems, and managing data backup, restoration, and migration. Additionally, the role involves providing Smart Hands support for networking, server, and telecommunications, managing printer and peripheral device support, and maintaining an inventory of IT assets. The technician must be able to research and follow knowledge base articles, work on-call and after-hours support, and potentially provide executive support. Support may also be required at other client locations.

Requirements

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks

Nice To Haves

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

Responsibilities

Desktop/laptop tech support (Mac and PC)
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
Desktop support, installation printers, scanners
Support PC and Printers issues in the Distribution Center
Provide details of issue with technical staff
Candidates will be working in various climates and conditions both indoors and outdoors
Candidates will be and should have ability to stand for extended periods of time, as well as bend
Candidates will be with Inventory excel spreadsheets
Should have a general idea of the network infrastructure
Should have understanding how to trouble pc, printers, and scanners
Should be able to communicate well verbal and written with technical team