Drybar Receptionist (Part-Time)

Balboa Bay Resort & Club•Newport Beach, CA

7d•$18 - $18•Onsite

About The Position

The Drybar Receptionist provides excellent client experiences, facilitates shop flow, and reports daily sales results. The role leads the client experience from check-in to check-out, maintains Drybar standards, supports the team and shop, and contributes to a positive, bar-like atmosphere. The position also involves maintaining the shop, serving clients, supporting scheduling and retail operations, and helping train new Bartenders.

Requirements

Have the functional and technical knowledge and skills to perform a blowout to Drybar standards.
Be willing to receive constructive feedback and coaching and be excited to learn.
Communicate well with clients and team members.
Have a desire to provide outstanding customer service.
Be able to contribute to and work well in a team environment.
Be open to learning and receiving feedback from clients and shop leaders.
Be able to work at a sustained, fast pace and multitask with ease.
Have excellent problem-solving and troubleshooting skills, including the ability to use logic and support resources to resolve front-desk problems.
Have a track record of providing exceptional customer service.
Maintain integrity and trust and a professional demeanor under pressure.
Have the technical ability and skills to operate a point-of-sale system.
Be able to stand, walk, and use hands, wrists, and arms for up to 8 hours.
Be able to lift up to 15 pounds and frequently bend, stoop, twist, turn, and reach for prolonged periods.
Be able to talk regularly when communicating with members and guests.

Responsibilities

Lead client experience from check-in to check-out while ensuring Drybar standards are upheld.
Check clients in and out through Booker and maintain client profiles and special-request notes.
Handle client payments and Stylist tips and commissions with the highest degree of ethics.
Troubleshoot Booker issues and manage timely communication with the Customer Service team through Skype.
Escalate scheduling concerns to the Customer Service team when necessary.
Manage shop flow, pair clients with Stylists, and manage Stylist break schedules when the Shop Manager is absent or requests assistance.
Serve complimentary beverages and engage clients and team members to create a bar-like atmosphere.
Maintain shop cleanliness, restock retail displays, and keep displays clean.
Complete merchandising and inventory projects as assigned.
Provide exceptional customer service and sell products, tools, and memberships.
Communicate clearly with shop management about overall shop operations.
Arrive punctually for scheduled and picked-up shifts, prepared for work.
Contribute to a positive shop atmosphere, attend mandatory shop meetings, and uphold Drybar’s 10 Core Values.
Train new Bartenders on Booker, Drybar’s core values, and Bartender Non-Negotiables.
Perform side work, cleaning duties, and other assigned duties and projects.
Maintain regular attendance and work varying schedules, including weekends and holidays, when business needs require.
Maintain the cleanliness of the Drybar and its equipment.