Drug Safety Specialist Supervisor

Gifthealth•Columbus, OH

3d•Hybrid

About The Position

The Drug Safety Specialist Supervisor is responsible for leading the daily operations, performance, compliance, and development of the Drug Safety Specialist team supporting medication replacement and product integrity investigations. This role oversees intake, investigation quality, replacement execution workflows, documentation standards, and escalation management associated with drug safety and replacement events, including temperature excursions, dispensing errors, damaged product, syringe defects, incorrect ancillary supplies, and other operational or human error scenarios. The Supervisor ensures compliance with Board of Pharmacy regulations, internal SOPs, Good Documentation Practices (GDP), and quality standards while driving operational excellence, process improvement, and team development. This individual serves as the primary escalation point for complex operational and regulatory concerns and partners closely with Pharmacists, Compliance, Quality, Patient Support, Fulfillment Operations, and Leadership teams to ensure patient safety and continuity of care. This position requires strong leadership, investigative, and operational oversight capabilities in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent (Required)
5+ years of experience in pharmacy operations, drug safety, quality, patient support, fulfillment, or related healthcare environments (Required)
Experience investigating medication issues, operational errors, or replacement events (Required)
Experience working in regulated pharmacy, healthcare, or life sciences environments (Required)
Pharmacy Technician License or willingness to obtain licensure within required timeframe (Required)
Strong knowledge of medication replacement workflows, drug safety operations, and pharmacy regulations
Understanding of Good Documentation Practices (GDP), audit readiness, and quality standards
Strong investigative, analytical, and problem-solving skills
Excellent communication, coaching, and leadership abilities
Ability to prioritize competing responsibilities and manage escalations effectively
Strong attention to detail and organizational skills
Ability to identify operational trends and drive process improvements
Ability to collaborate effectively across departments and levels of leadership
Proficiency with pharmacy systems, reporting tools, and workflow management platforms
Must be able to stand for at least 4 hours at a time while working
Must be able to lift up to 25 pounds with or without assistance
Must perform repetitive motions for an entire shift: bending, reaching, lifting, scanning
Must be able to work onsite for required shifts

Nice To Haves

Bachelor’s degree in life sciences, healthcare, nursing, pharmacy, or related field (Preferred)
2+ years of leadership, supervisory, or team lead experience (Preferred)
Experience with pharmacy systems, ticketing platforms, quality systems, or safety case management tools (Preferred)

Responsibilities

Supervises and supports Drug Safety Specialists I, II, and III in daily operations and case management activities
Provides coaching, mentorship, training, and performance feedback to team members
Monitors productivity, quality metrics, turnaround times, and adherence to SOPs
Assists with hiring, onboarding, scheduling, and workforce planning activities
Serves as an escalation point for complex replacement investigations, operational concerns, and compliance-related issues
Promotes a culture of accountability, patient safety, collaboration, and continuous improvement
Oversees intake, investigation, documentation, and resolution of medication replacement events
Ensures replacement workflows are executed accurately and in compliance with pharmacist direction and regulatory requirements
Reviews investigations for completeness, accuracy, root cause categorization, and appropriate documentation
Supports trending and analysis of replacement drivers, operational defects, and recurring safety concerns
Collaborates with Pharmacists and leadership regarding escalated clinical or regulatory questions
Ensures audit-ready documentation and maintenance of replacement tracking records
Ensures adherence to Board of Pharmacy regulations, internal SOPs, GDP standards, and data integrity expectations
Supports internal audits, inspections, CAPA activities, and quality reviews
Identifies operational risks and supports implementation of corrective and preventive actions
Assists in development and refinement of policies, workflows, and training materials
Maintains awareness of regulatory updates and operational best practices related to drug safety and pharmacy operations
Partners with Compliance, Quality, Fulfillment, Patient Support, and Call Center teams to improve workflows and patient outcomes
Supports reporting and communication to leadership regarding operational trends, risks, and team performance
Participates in process improvement initiatives and operational strategy discussions
Interacts with pharmaceutical manufacturers and external stakeholders as directed by leadership