DRUG-GEN MDSE/CLERK

The Kroger Co. • Cold Spring, KY

5h

About The Position

The Drug-GM Merchandise Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving department sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The clerk helps customers with product questions and recommendations, promotes specials and samples, and maintains department merchandise by reviewing sell-by dates, labeling, stocking, and inventorying products. The role also supports store safety, equipment maintenance, and reporting of discrepancies, accidents, risks, and illegal activity. The position requires cooperative work in a fast-paced and sometimes stressful environment, including respectful support and assistance for minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

• Retail experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.

Responsibilities

• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and answer questions or make suggestions.
• Offer product samples to help customers discover items or products they ask about.
• Inform customers of Drug GM specials and recommend items that meet their needs.
• Review sell-by dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate manager about items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed