Drug-Gen Mdse/Clerk

Kroger•Malibu, CA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves helping customers with questions and product recommendations, offering samples, informing customers about Drug GM specials, and maintaining department merchandise through labeling, stocking, inventory, and sell-by-date review. The position also supports safety, equipment maintenance, and reporting of accidents, risks, discrepancies, and illegal activity. The employee must work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly, follow directions, and assist minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and make product suggestions.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of Drug GM specials and recommend items to meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.