DRUG-GEN MDSE/CLERK

The Kroger Co.•Denver, CO

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to provide excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves helping customers with product questions and recommendations, offering samples, communicating specials, and keeping department merchandise labeled, stocked, inventoried, and within sell-by-date standards. The clerk also supports safety, maintenance, and reporting procedures and works cooperatively in a fast-paced, sometimes stressful environment.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Offer product samples to help customers discover items or products they ask about.
Inform customers of Drug GM specials and recommend products that meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special ads.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.