DRUG-GEN MDSE/LEAD CLERK HEALTH AND BEAUTY AIDS
About The Position
The Drug-GM MDSE/Lead Clerk Health and Beauty Aids directs and supervises the Drug GM department’s functions and activities while supporting its day-to-day operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, supporting company customer-service strategies, and demonstrating respect, honesty, integrity, diversity, inclusion, and safety. The clerk leads and develops associates, manages department planning and performance, supports sales and promotions, and oversees inventory, pricing, expenses, and safety procedures. The position also assists customers with product questions and recommendations, including helping them discover products and informing them of department specials.
Requirements
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Ability to handle stressful situations.
- Ability to work cooperatively in a fast-paced environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
Nice To Haves
- High school education or equivalent preferred.
- Management experience preferred.
- Drug GM experience.
- Retail experience.
- Second language ability (speaking, reading, and/or writing).
Responsibilities
- Promote trust and respect among associates.
- Communicate company, department, and job-specific information to associates.
- Collaborate with associates and promote teamwork to achieve company and store goals.
- Establish department performance goals and empower associates to meet or exceed targets.
- Develop adequate schedules to manage customer volume throughout operating hours.
- Train and develop associates and participate in the performance appraisal process.
- Comply with local, state, and federal laws and company guidelines.
- Welcome customers, answer questions about products, and help customers feel appreciated.
- Maintain knowledge of department products and respond to customer questions and make suggestions.
- Offer product samples to help customers discover products.
- Inform customers about Drug GM specials.
- Develop and implement a department business plan to achieve desired results.
- Understand the store layout and locate products.
- Create and execute sales promotions in partnership with store management.
- Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting Drug GM.
- Prepare and submit seasonal critiques for the sales and merchandising supervisor.
- Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
- Monitor and control department expenses.
- Monitor inventory and stocking conditions and note discrepancies.
- Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
- Plan, organize, and supervise the inventory process.
- Train department associates on inventory, stocking, and Computer Assisted Ordering.
- Reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
- Notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
