Drug-Gen Mdse/Clerk

Kroger•Wilsonville, OR

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves helping customers find and understand products, maintaining product knowledge, offering samples, sharing information about specials, and recommending items. It also includes reviewing sell-by dates, labeling, stocking, and inventorying merchandise; reporting ordering or shipping discrepancies; staying current on ads; and supporting a safe, clean, well-maintained department. The clerk reports accidents, safety risks, issues, and illegal activity, and works cooperatively in a fast-paced and sometimes stressful environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and store.
Maintain knowledge of department products and respond to customer questions or make product suggestions.
Offer product samples to help customers discover items or explore products they ask about.
Inform customers about Drug GM specials and recommend items to meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.