Drug-Gen Mdse/Clerk

Kroger•Salina, KS

14h

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves helping customers with product questions and recommendations, maintaining knowledge of department merchandise, offering samples, and informing customers about specials. It also includes reviewing sell-by dates, labeling, stocking, and inventorying merchandise, and reporting ordering or shipping discrepancies to the department manager. Employees reinforce safety programs, inspect equipment for maintenance needs, report accidents and safety risks, and report illegal activity. The position requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, honesty and integrity, following directions, and assisting minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, cooperatively, and without confrontation.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Offer product samples to help customers discover products.
Inform customers of Drug GM specials and recommend items to meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.