Drug & Alcohol Program Specialist

The Sheakley Group Inc•Blue Ash, OH

3d•Hybrid

About The Position

The Drug & Alcohol Testing Program Specialist manages the day-to-day operation of the drug testing portal and administers workplace drug and alcohol testing programs for clients. The specialist is the primary client resource for testing-program compliance, random selections, portal administration, reporting, and support with testing processes. The role calls for strong organization, attention to detail, customer service, and preferably knowledge of DOT and non-DOT testing requirements. The position also includes client implementations, program and policy consultation, quarterly roster updates and random programs, tracking client testing progress, annual reporting of drug test results, Clearinghouse administration, return-to-duty oversight, and driver and drug-and-alcohol reporting. The employee may perform other reasonably related business duties as assigned by the immediate supervisor or other management. Hybrid privileges may change with reasonable notice and may be temporarily removed during disciplinary action, with reinstatement at the manager’s discretion.

Requirements

State and federal transportation experience is preferred.
Experience managing drug and alcohol programs is preferred.
Ability to multitask and work under pressure.
High level of customer service skills.
Experience working with multiple companies and switching between them throughout the day.
Highly organized and able to manage a large, changing client workload.
Ability to learn multiple systems used to manage client data and services.
Ability to handle sensitive information and maintain a high level of confidentiality.
Ability to meet deadlines and work independently without direct supervision, as well as in a team environment.
Excellent telephonic, electronic, and written communication skills.
Ability to solve problems, analyze systems and data, and suggest appropriate solutions.
Technical experience and proficiency with Microsoft Office products, including Outlook, Word, and Excel.
Ability to use standard office equipment.

Nice To Haves

State and federal transportation experience.
Experience managing drug and alcohol programs.
Knowledge of DOT and non-DOT testing requirements.

Responsibilities

Implement client programs by reviewing program requirements, testing programs, portals, and random programs in detail.
Provide policy consultation to clients.
Request updated client rosters each quarter.
Run random programs quarterly.
Track clients’ drug-testing progress.
Report drug-test results annually.
Administer the Clearinghouse.
Oversee return-to-duty processes.
Prepare driver reports and drug-and-alcohol reporting.
Perform other reasonably related business duties as assigned.