Dropship Ops Specialist - Temp

Williams-Sonoma•San Francisco, CA

22h

About The Position

This is a temporary role for a Dropship Ops Specialist focused on managing the transition of existing Drop Ship vendors to a new platform. The role involves leading end-to-end transitions, developing and executing phased plans, coordinating preparation, tracking progress, and acting as a primary point of contact for vendors. It requires cross-functional partnership to resolve issues and validation of successful transitions. The specialist will also establish best practices, document SOPs, and provide regular reporting. Building strong vendor relationships is key to driving engagement and operational success.

Requirements

Bachelor’s degree or above, with 3+ years of experience in supply chain, operations, vendor management, or system implementations.
Proven experience managing projects with phased rollouts and strict timeline adherence.
Strong project management and organizational skills, with the ability to manage multiple tasks and competing priorities.
Demonstrated ability to work cross-functionally and resolve complex operational and system-related issues.
Detail-oriented with strong analytical and problem-solving capabilities.
Excellent communication skills, with the ability to effectively manage both internal stakeholders and external vendors.
High sense of ownership, urgency, and accountability.
Ability to work independently in a fast-paced, deadline-driven environment.
Strong reporting and status tracking skills (e.g., Excel, dashboards, project management tools).
Familiarity with order management systems, inventory feeds, ASN/invoice processes, and vendor performance tracking.

Nice To Haves

Experience in Drop Ship, eCommerce operations, or vendor integration strongly preferred.
Experience working with SPS Commerce (SPS system) or similar EDI/integration platforms is a strong plus.

Responsibilities

Lead the end-to-end transition of existing Drop Ship vendors from the current system to the new Drop Ship platform, executed in defined phases aligned to business priorities.
Develop, manage, and execute phased vendor transition plans, ensuring strict adherence to agreed-upon timelines and milestones.
Coordinate vendor transition preparation, including data validation, system readiness checks, and onboarding requirements.
Track, maintain, and communicate detailed transition status, risks, dependencies, and progress against timeline commitments.
Act as the primary point of contact for vendors throughout the transition lifecycle, ensuring clear communication, accountability, and alignment.
Partner cross-functionally with IT, Supply Chain, Merchandising, and external vendors to troubleshoot and resolve transition-related issues in a timely manner.
Validate successful transition completion, including order flow accuracy, inventory visibility, ASN/invoice integrity, and overall vendor readiness.
Establish and document best practices, SOPs, and scalable playbooks for future vendor onboarding and system migrations.
Provide regular reporting and executive-ready updates on transition progress, risks, and outcomes.
Build strong vendor relationships to drive engagement, compliance, and long-term operational success.
Other tasks assigned by line manager as needed.